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‘Loved by people, hated by the system’: An immigrant’s tale of Sweden

Does Sweden really think its migration bureaucracy won't harm its reputation, asks Lisa Bjurwald, after interviewing an Iraqi man who lost six years of his life to the residence permit carousel.

'Loved by people, hated by the system': An immigrant's tale of Sweden
File photo of another person registering at the Migration Agency. Photo: Marcus Ericsson/TT

Wasfi, a compliance officer at Sweden's state-owned electricity company Vattenfall, has finally had a break-through. Originally from Iraq, he has been granted a temporary residence permit for three years. But it's hard for him to celebrate or cast aside any doubts over his future here. For Wasfi has been involved in a slow, deeply complicated, at times inexplicable process with the Swedish Migration Agency for over six years of his life.

The road to a temporary residence has been filled with bumps the size of rocks. At the time of being offered his job at Vattenfall in 2017, Wasfi was living with his Swedish girlfriend in Linköping and had racked up an astonishing batch of over 800 turned-down job applications. He could not secure a single interview, despite finishing a Master's degree – thanks to an academic scholarship – because of his limbo residency status.

Still ambitious, he asked his case officer if moving to Stockholm for work purposes would affect his residency application? The answer was reassuring: No, as long as he and his girlfriend could still produce evidence of being in a serious relationship, providing authorities with personal pictures, train tickets and the like.

Wasfi, elated, accepted the job at Vattenfall. But soon enough the bad advice caught up with him. After one and a half year's wait, forbidden to travel outside the country (something that he would ideally need to do for his position) or a national identity number, Wasfi and his partner were interviewed for the romantically titled “relationship validation”. They were able to present 89 train tickets covering a period of 16 months, where they had commuted to each other almost every weekend, as well as countless pictures taken at different events and family occasions.


File photo of a person holding a train ticket, not linked to the article. Photo: Bertil Ericson/TT

After the interview, Wasfi's new case officer exclaimed that he had no doubt the couple was in a real, serious relationship: “However, your previous case officer should not have given you the advice that it's okay to change your address to Stockholm and commute back and forth to your girlfriend.” He concluded, on an absurd note: “Therefore, I will most likely reject you, but meanwhile, you should also apply for a work permit.”

In January 2018, this work permit application was rejected. The Migration Agency informed him that the application time from outside the EU would be at least one year – and unsurprisingly, Wasfi would have lost his job if he was suddenly to go abroad and stay outside the EU for a full year.

In a recent letter to the Migration Agency, Wasfi appealed to the humanity of the Swedish state:

“I pay my income taxes but in return, I have no coverage from the state; I have been fully supporting myself with no benefits from the government.

“Having any membership (BankID, driver's licence, Swish, housing queues, library card, even gym, and union) is a hurdle, a bank account, a loan, a job have all been close to impossible, integrating into society by taking SFI (Swedish for Immigrants) is out of the question, stopped by the police when driving means a 20-40 minute discussion and investigation. Having this ‘legal state' for this long is shaping me to always have my guard up to be defensive and for many long nights feeling loved by people but hated, unwanted, and rejected by the system.”

Wasfi also discloses that his relationship finally crumbled under the strain of the lengthy process: “I've lost the person I had planned to spend the rest of my life with.” Reading the letter to the end is torturous. However, the bureaucrat at the migration unit responsible for his case wasn't moved: “There was no room for interpreting the spirit of the laws, nor will anyone take any responsibility for the agency's contradictory advice,” Wasfi says. 

He did get his temporary residence permit in the end, after launching an appeal to the Migration Agency. It took over six years to achieve. Let's hope that the Swedish friends Wasfi has made over these years and describes as “true and genuine”, as well as his supportive colleagues at Vattenfall, can eventually balance out the negative impression of our clearly faulty system.

Why did he choose Sweden in the first place? “For its good reputation as to respecting human rights, and equal treatment of people of all backgrounds and beliefs.” The question is obvious: Does Sweden really believe that such a reputation can survive cases like Wasfi's forever, without being tarnished along the way?

*Wasfi is not his real name, but his identity is known to the author.

Lisa Bjurwald is a Swedish journalist and author covering current affairs, culture and politics since the mid-1990s. Her latest work BB-krisen, on the Swedish maternity care crisis, was dubbed Best reportage book of 2019 by Aftonbladet daily newspaper. She is also an external columnist for The Local – read her columns here.

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FOOD AND DRINK

OPINION: Are tips in Sweden becoming the norm?

Should you tip in Sweden? Habits are changing fast thanks to new technology and a hard-pressed restaurant trade, writes James Savage.

OPINION: Are tips in Sweden becoming the norm?

The Local’s guide to tipping in Sweden is clear: tip for good service if you want to, but don’t feel the pressure: where servers in the US, for instance, rely on tips to live, waiters in Sweden have collectively bargained salaries with long vacations and generous benefits. 

But there are signs that this is changing, and the change is being accelerated by card machines. Now, many machines offer three preset gratuity percentages, usually starting with five percent and going up to fifteen or twenty. Previously they just asked the customer to fill in the total amount they wanted to pay.

This subtle change to a user interface sends a not-so-subtle message to customers: that tipping is expected and that most people are probably doing it. The button for not tipping is either a large-lettered ‘No Tip’ or a more subtle ‘Fortsätt’ or ‘Continue’ (it turns out you can continue without selecting a tip amount, but it’s not immediately clear to the user). 

I’ll confess, when I was first presented with this I was mildly irked: I usually tip if I’ve had table service, but waiting staff are treated as professionals and paid properly, guaranteed by deals with unions; menu prices are correspondingly high. The tip was a genuine token of appreciation.

But when I tweeted something to this effect (a tweet that went strangely viral), the responses I got made me think. Many people pointed out that the restaurant trade in Sweden is under enormous pressure, with rising costs, the after-effects of Covid and difficulties recruiting. And as Sweden has become more cosmopolitain, adding ten percent to the bill comes naturally to many.

Boulebar, a restaurant and bar chain with branches around Sweden and Denmark, had a longstanding policy of not accepting tips at all, reasoning that they were outdated and put diners in an uncomfortable position. But in 2021 CEO Henrik Kruse decided to change tack:

“It was a purely financial decision. We were under pressure due to Covid, and we had to keep wages down, so bringing back tips was the solution,” he said, adding that he has a collective agreement and staff also get a union bargained salary, before tips.

Yet for Kruse the new machines, with their pre-set tipping percentages, take things too far:

“We don’t use it, because it makes it even clearer that you’re asking for money. The guest should feel free not to tip. It’s more important for us that the guest feels free to tell people they’re satisfied.”

But for those restaurants that have adopted the new interfaces, the effect has been dramatic. Card processing company Kassacentralen, which was one of the first to launch this feature in Sweden, told Svenska Dagbladet this week that the feature had led to tips for the average establishment doubling, with some places seeing them rise six-fold.

Even unions are relaxed about tipping these days, perhaps understanding that they’re a significant extra income for their members. Union representatives have often in the past spoken out against tipping, arguing that the practice is demeaning to staff and that tips were spread unevenly, with staff in cafés or fast food joints getting nothing at all. But when I called the Swedish Hotel and Restaurant Union (HRF), a spokesman said that the union had no view on the practice, and it was a matter for staff, business owners and customers to decide.

So is tipping now expected in Sweden? The old advice probably still stands; waiters are still not as reliant on tips as staff in many other countries, so a lavish tip is not necessary. But as Swedes start to tip more generously, you might stick out if you leave nothing at all.

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