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First cruise ship sets sail from Italy since coronavirus shutdown

The first major cruise ship to resume tours of the Mediterranean since the coronavirus pandemic hit Europe set sail from the Italian city of Genoa on Sunday, as the industry tries to regain ground after a bruising hiatus.

First cruise ship sets sail from Italy since coronavirus shutdown
A photographer watches the MSC Grandiosa depart on Sunday August 16th, 2020, after more than six months of inactivity. Photo: AFP

The departure of the MSC Grandiosa from the northwestern port city at 1930 local time represents a high-stakes test for the global sector in the key Mediterranean market and beyond.

The international cruise industry has been battered not only by the ongoing health crisis which in March forced the worldwide grounding of its ships, but accusations of a botched handling of the epidemic in its early stages.

Cruise lines are hoping that new, tighter protocols will allow them to control the still-lingering threat of coronavirus aboard its ships while still offering travellers a cruise experience that does not disappoint.

Arriving passengers preparing to check in before taking a required coronavirus blood test inside the terminal told AFP they were not concerned about the virus. Some said they believed cruises were now safer than other vacation options.

“I couldn't miss the first cruise after Covid,” cruise blogger Rosalba Scarrone, 64, told AFP.

READ ALSO: Venice anti-cruise ship activists cheer temporary victory as liners pull out

“I've taken 87 cruises, can you imagine how much I've suffered not setting off from February until now?”

The Grandiosa is part of the fleet of privately-owned MSC Cruises, founded in Naples but now based in Geneva. The ship will travel to the ports of Civitavecchia near Rome, Naples, Palermo and Valletta, Malta during the seven-day cruise.

Competitor Costa Cruises, owned by Carnival, has opted to delay the restart of its Mediterranean cruises until September, with departures from Trieste and Genoa for Italian-only clients. The company said the measure was designed to “guarantee the maximum security for guests, crew and local communities.”

Fewer passengers

Much is riding on the decision to restart cruises. Italy represents the bulk of Europe's cruise industry, reaping 14.5 billion euros of revenue per year and supporting nearly 53,000 jobs, according to the Cruise Lines International Association (CLIA).

The group estimated a potential economic loss from suspended cruises throughout Europe could amount to about 25.5 billion euros.

“The voyage … represents a tangible sign of comeback for one of the fundamental economic industries of our city,” said Genoa Mayor Marco Bucci.

Over 2 million cruise passengers departed from the city last year.

Last week, Italy's government, which is striving to revive the country's moribund economy after a more than two-month lockdown, gave cruise operators the green light to begin operating again as of August 15. 

MSC authorities said approximately 2,500 passengers would be on its debut cruise, limited to about 70 percent of normal capacity.

All eyes in the industry will be on the Grandiosa after a smaller cruise operator, Norway's Hurtigruten, was forced earlier this month to suspend its newly restarted service after dozens of passengers and crew tested positive for COVID-19.

Global health authorities criticised the industry's slow response to the spread of the virus at the onset of the crisis earlier this year before ships were grounded in March, from lax monitoring of crew, to continued operation of self-service buffets and gyms, to lack of personal protective equipment.

Buffet is served

As of June 11, 3,047 people were infected and 73 people died aboard 48 cruise ships affiliated with trade group Cruise Lines International Association (CLIA), according to Johns Hopkins University data, provided by CLIA.

Health authorities say close living and working spaces for crew, along with partially enclosed environments contributed to greater risk of infection on cruises than other venues.

MSC has suspended the rest of its Mediterranean cruises until October save for an August 29 cruise departing from the southern Italian port of Bari.

The company said its new security protocol exceeds national and industry standards, including daily temperatures taken and escorted trips in controlled groups for excursions.

Food from the buffet, a highlight of the cruise experience, will be served at passengers' tables.

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READER INSIGHTS

‘Painful’ – is Paris Charles de Gaulle airport really that bad?

Following a survey that said Paris Charles de Gaulle airport was the best in Europe, we asked Local readers what they thought...

'Painful' - is Paris Charles de Gaulle airport really that bad?

Recently, Paris Charles de Gaulle was voted the best airport in Europe by passengers.

The 2022 World Airport Awards, based on customer satisfaction surveys between September 2021 and May 2022, listed the best airport on the planet as Doha, while Paris’s main airport came in at number 6 – the highest entry for a European airport – one place above Munich. 

READ ALSO Paris Charles de Gaulle voted best airport in Europe by passengers

Given CDG’s long-standing reputation doesn’t quite match what the World Airport Awards survey said – in 2009 it was rated the second-worst airport in the world, while in 2011 US site CNN judged it “the most hated airport in the world” – we wondered how accurate the survey could be.

So we asked readers of The Local for their opinion on their experience of Europe’s ‘best’ airport. 

Contrary to the World Airport Awards study, users erred towards the negative about the airport. A total 30.8 percent of Local readers – who had travelled through the airport in recent months – thought it was ‘terrible’, while another 33.3 percent agreed that it was ‘not great’ and had ‘some problems’.

But in total 12.8 percent of those who responded to our survey thought the airport was ‘brilliant’, and another 23.1 percent thought it ‘fine’, with ‘no major problems’.

So what are the problems with it?

Signage 

One respondent asked a simple – and obvious – question: “Why are there so many terminal twos?”

Barney Lehrer added: “They should change the terminal number system.”

In fact, signage and directions – not to mention the sheer size of the place – were common complaints, as were onward travel options. 

Christine Charaudeau told us: “The signage is terrible. I’ve often followed signs that led to nowhere. Thankfully, I speak French and am familiar with the airport but for first time travellers … yikes!”

Edwin Walley added that it was, “impossible to get from point A to point B,”  as he described the logistics at the airport as the “worst in the world”.

And James Patterson had a piece of advice taken from another airport. “The signage could be better – they could take a cue from Heathrow in that regard.”

Anthony Schofield said: “Arriving by car/taxi is painful due to congestion and the walk from the skytrain to baggage claim seems interminable.”

Border control

Border control, too, was a cause for complaint. “The wait at the frontière is shameful,” Linda, who preferred to use just her first name, told us. “I waited one and a half hours standing, with a lot of old people.”

Sharon Dubble agreed. She wrote: “The wait time to navigate passport control and customs is abysmal!”

Deborah Mur, too, bemoaned the issue of, “the long, long wait to pass border control in Terminal E, especially at 6am after an overnight flight.”

Beth Van Hulst, meanwhile, pulled no punches with her estimation of border staff and the airport in general. “[It] takes forever to go through immigration, and staff deserve their grumpy reputation. Also, queuing is very unclear and people get blocked because the airport layout is not well designed.”

Jeff VanderWolk highlighted the, “inadequate staffing of immigration counters and security checkpoints”, while Karel Prinsloo had no time for the brusque attitudes among security and border personnel. “Officers at customs are so rude. I once confronted the commander about their terrible behaviour.  His response said it all: ‘We are not here to be nice’. Also the security personnel.”

Connections

One of the most-complained-about aspects is one that is not actually within the airport’s control – public transport connections.  

Mahesh Chaturvedula was just one of those to wonder about integrated travel systems in France, noting problems with the reliability of onward RER rail services, and access to the RER network from the terminal.

The airport is connected to the city via RER B, one of the capital’s notoriously slow and crowded suburban trains. Although there are plans to create a new high-speed service to the airport, this now won’t begin until after the 2024 Olympics.

Sekhar also called for, “more frequent trains from SNCF to different cities across France with respect to the international flight schedules.”

The good news

But it wasn’t all bad news for the airport, 35 percent of survey respondents said the airport had more positives than negatives, while a Twitter poll of local readers came out in favour of Charles de Gaulle.

Conceding that the airport is “too spread out”, Jim Lockard said it, “generally operates well; [and has] decent amenities for food and shopping”.

Declan Murphy was one of a number of respondents to praise the, “good services and hotels in terminals”, while Dean Millar – who last passed through Charles de Gaulle in October – said the, “signage is very good. [It is] easy to find my way around”.

He added: “Considering the size (very large) [of the airport] it is very well done.  So no complaints at all.”

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