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‘Stopgap’ or life saver?: Italy’s scheme to help the self-employed survive the coronavirus crisis

Italy's freelancers and self-employed were hit hard by the coronavirus pandemic with their livelihoods threatened by the sudden loss of income. The Italian government put in a place a scheme to help them survive, but how well did it achieve its aim?

'Stopgap' or life saver?: Italy's scheme to help the self-employed survive the coronavirus crisis
Youth gather for an aperitif drink outside a bar in the Trastevere district of Rome. AFP

In her second year of working as an English teacher in Milan, Jenna Leary from West Yorkshire, UK, suddenly found herself among the millions in Italy who lost their incomes almost overnight when the coronavirus lockdown on March 10th.

“As a freelancer, I had almost nothing to fall back on,” she says. “All I could think was ‘how am I going to pay my rent?’”

“Suddenly I needed to find out how the social security system works here, which is not something I had ever thought about before, and is beyond my level of Italian.”

The teacher had no choice but to apply for the 600-euro emergency payment, known as the indennità or “bonus 600”, created by the government to help the self-employed through the shutdown.

It was announced a week after the nationwide lockdown measures were enforced.

The “bonus 600” policy was introduced as part of a 25-billion-euro aid package in the so-called “Cura Italia” (“Italy Cure”) decree, signed on March 17th, which Prime Minister Giuseppe Conte said was “for the benefit of the Italian economic system.”

The payment was made available to freelance contractors, self-employed workers, seasonal workers in tourism, agricultural workers, and entertainment workers, who’d need to have an Italian partita IVA (VAT number) and to be able to demonstrate that they had lost at least two-thirds of their income.

‘100 requests per second’

The scheme opened for applications on April 1st. Almost two months later, some of those who applied within the first few weeks say they’re still waiting for their money.

Things didn’t get off to a promising start. On the day applications opened, the INPS website crashed and malfunctioned as INPS said “up to 100 requests per second” were being submitted, something the agency’s director said had “never been seen before”.

Despite these initial problems, millions were able to submit their applications. Data from INPS showed that 4.74 million applications were received in the first month – between April 1st and April 27th. Of those, 3.45 million had been approved.

INPS stated at the end of April that it had processed most of these first applications and had sent out payments by April 17th.

However, there have been widespread reports of delays and issues with the application process.

INPS data shows some 630,000 of those applications were still waiting to be processed at the time of writing.

Photo: AFP

Around 300,000 had been rejected because the claimant was already receiving a pension, or the reddito di cittadinanza, a type of unemployment benefit.

And another 225,000 had been rejected for entering details, such as their IBAN number, incorrectly. Those applications could be amended and resubmitted, the INPS said.

‘Huge time pressures’

“Clearly the scheme had to be set up under huge time pressures, but it has a number of defects,” commented Judith Ruddock, a partner at Italian-British accountancy firm Studio del Gaizo Picchioni.

“The main problem we have encountered is that the application procedure is not connected to INPS records,” she explained. “This means that for each client we need to input their address details even though INPS already has these, and any slight deviation from the address held by INPS results in the issue of a message requiring the client to wait to be contacted to clarify the discrepancy.”

“As you can imagine, with so many claimants the waiting time to be contacted is very long.”

The firm advises clients to call the INPS’ numero verde (freephone number), but say clients report various problems in doing so, with one having to call the number 72 times before getting a response, and others saying the advertised English-language support wasn’t available.

Teacher Jenna Leary was among them. A few weeks after she’d made her claim, she explained, INPS contacted her about “irregularities” with her address.

“They demanded a certificate of proof of residence, which is impossible to get at this time with offices closed,” she said.

“I called their hotline repeatedly, as it claimed support was available in English. It took me days to get through, and of course no one spoke English and the staff were rude and impatient,” she said.

“I managed to confirm my details, the staff said the claim was being processed, and hung up without giving me a reference number or anything.”

Over a month later, she says she still hasn’t heard back or received any payments and is currently relying on financial support from her family.

Some claimants also said the application process itself was unclear.

James Tucker, a teacher in Italy’s public school system, says he’s still waiting for his claim to be processed.

“I signed up on the INPS website, I followed the instructions and after a day I was sent half of the 16-digit pin via SMS, the remaining eight digits were to be sent via post.”

“Still at this moment I have received nothing. I’ve called multiple times, after being on hold for 30 minutes plus, only to then speak with someone, who in turn transfers me to someone else, only for that person to hang up the phone.”

“I believe that I’ll never have the chance to claim the emergency funds, even though I’m a school teacher and sports teacher and fully entitled to the payment,” he said, adding that he now has “zero income”.

‘I received the money within one week’

Though it is apparently not made clear during the application process, INPS have in fact waived the requirement for the second, postal part of the pin, Rudduck confirmed – though “this has also caused a little confusion when the second parts arrive by mail and clients don’t understand what to do with them.”

One applicant who received the 600-euro payment successfully is George Young, a freelance translator from the UK living in Trento, northern Italy.

“I received the payment within about a week of the application going on. It all seemed very smooth,” he said, explaining that the application was made via his accountant.

“Although, that said, I didn’t apply until 2-3 weeks after it was initially launched so the INPS system was not as overloaded by that time.”

At the same time, George says his wife applied for Italy’s unemployment benefit (NASpI) which he says was “really quick”, with the first payment arriving within three weeks.

“The process has really impressed me, as has the amount received. Obviously my expectations have been managed by the equivalent benefit in the UK which seems to take longer and pay much, much less,” he said.

Italy is not the only European country to have brought in this type of emergency payment system for the self-employed following the coronavirus shutdown.

Germany, for example, announced its own Emergency Aid Programme (das Soforthilfe-Programm) which includes a €50 billion hardship fund to give grants to small businesses, the self-employed and freelancers.

As Germany is a federal country, individual states have also set up their own schemes, sometimes with differing criteria and conditions.

In Berlin, up until the end of May, applicants who have up to five employees including freelancers can get up to €9,000, while small businesses with up to 10 employees are allowed up to €15,000.

The process of applying for the German scheme has been quite straightforward, with payments made in as little as 48 hours in some cases. The scheme has had both praise and criticism over the size of the payments and the speed with which they’re being issued.

Residents go about their activities on May 20, 2020 in Codogno, southeast of Milan, one of the villages at the epicenter of the coronavirus epidemic in February. AFP

‘A stopgap at best’

In Italy, the most obvious problem with the “bonus 600” is the size of the payments, which is often not sufficient to cover a monthly rent payment: the average rent in the country is around 600 euros a month.

However, rent prices are far higher in most cities, and can rise to double that amount in Italy’s economic capital, Milan – which is often where foreigners are able to find work in the country.

The policy is “a stopgap at best,” said Federico Santi, a senior Europe analyst at Eurasia Group.  

The 600-euro payments might be “barely enough” to cover basic necessities – food, bills, rent – “in lower-income regions or areas, at least for households with multiple incomes,” he said.

The flat payment doesn’t take into account the large differences in the cost of living between regions, and is not based on the recipient’s past income. 

“The government opted for a flat payment in order to expedite the process and cap the overall bill – and, more cynically, knowing income statements for the self-employed are often not representative,” Santi explained.

For Italy’s self-employed foreign residents, there’s another issue: the lack of support available in languages other than Italian, which leaves them at a disadvantage when trying to access these vital emergency funds.

‘Improvements could be made’

The system could be improved, Ruddock said, “firstly by allowing professionals to liaise with INPS directly in relation to client applications. This would have meant that we could have managed the process without needing to ask our clients to intervene to resolve discrepancies. Many of our clients are not confident in speaking Italian, particularly on the phone and particularly with an institute like INPS.”

“The second major improvement would be if the system was automatically connected to INPS records, so that by inserting the codice fiscale of the client, the address details would appear automatically. This would have saved a huge amount of time and expense in sorting out “discrepancies” which generally were only an alternative method of writing the same address.”

After weeks of uncertainty, the Italian government confirmed on May 16th that the “bonus 600” monthly payment would be extended to cover April and May, although it’s not known if it could continue beyond that

“It’s not sustainable for more than a few months,” Santi from Eurasia group said, “as goes for many of the economic support measures adopted by the government, however generous.”

“A majority of businesses have re-opened this month, but many have not – so there is pressure to extend the payments to June and possibly July,” he explained, adding that other benefits have been extended for longer.

“Beyond that would be a challenge. Of course, this partly depends on the epidemiological picture,” he said.

The government also announced that a higher payment of up to 1000 euros would also be made available to cover losses in May, though the conditions for application for the higher sum have not yet been published.

A spokesperson for INPS declined to answer any questions regarding the “bonus 600” payments.

Confronting Coronavirus: This article is part of a new series of articles in which The Local’s journalists across Europe are taking an in-depth look at the responses to different parts of the crisis in different countries; what’s worked, what hasn’t, and why.
 
This article has been supported by the Solutions Journalism Network, a nonprofit organisation dedicated to rigorous and compelling reporting about responses to social problems.
 
The SJN has given The Local a grant to explore how different countries are confronting the various affects of the coronavirus crisis and the successes and failures of each approach.
 
Creative Commons Licence
‘Stopgap’ or life saver?: Italy’s scheme to help the self-employed survive the coronavirus crisis by Clare Speak is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Based on a work at https://www.thelocal.it/20200530/how-well-is-italys-bonus-600-payment-for-the-self-employed-really-working.

Member comments

  1. Interesting article, I have an Italian accountant for my ‘tasse’ and I work in electronic engineering and teach English, my income fell off a cliff under lock down losing over 1,500€ a month. My accountant handled everything regarding these payments and I have experienced no problems at all..

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FOOD & DRINK

7 tips to keep your grocery shopping in France affordable

With rising inflation and cost of living, many people in France are desperate to keep their grocery bill low. Here are a few tips for how to avoid paying too much for food, drink and other everyday items.

7 tips to keep your grocery shopping in France affordable

With inflation ticking upward, we’ve seen prices rise, especially for things like fresh vegetables, meat, pasta and cooking oil. Even though inflation is affecting food prices less than energy prices, buying groceries is still a huge part of every household’s budget, and unfortunately things are set to keep getting more pricey. 

We’ve put together a list of a few ways you can save a few euro at the supermarket:

Figure out if you qualify for any government benefits

First things first, it is worth seeing whether you can qualify for any existing government assistance, like CAF. On top of this, the French government has promised to set up a food voucher of €50 per month for low-income households after the parliamentary elections in June. 

READ MORE: EXPLAINED: How to receive CAF payments in France

Compare store prices

Unfortunately, going to the closest supermarket is not always the most economical solution. If you prioritise grocery stores on the lower end of the price spectrum (and you’re willing to walk a bit further) you can save a lot of money. A helpful tool to find the cheapest store near you is the “Que Choisir” online interactive map (click here) that has listed 4,000 affordable stores in mainland France. 

Discount grocery stores, like Lidl and Aldi, are great options for saving a little extra at checkout. But if you must go to a pricier chain, like Monoprix for instance, try to buy Monoprix brand items – they’re typically a little less expensive than name brand foods.

Plan ahead to make the most out of discounts

If you go online ahead of heading to the grocery store, you can see which items will be discounted (“promotion”). If you cannot find this information online, you can always go to the store and ask for a catalogue of that week’s sales items.

Normally, this is something the cashier should have access to. With these discounts in mind, you can construct more affordable recipes. 

Franprix’s website, the ‘discounts’ page

Also, if you’re looking for cheaper recipes in general, you can always go to blogs and online recipe sites specialised in frugal shopping. If you want to try some French specific sites, you can test out “https://www.marmiton.org/” or “https://1repas1euro.com/recettes/

When it comes to discounts though, be careful about conditions involved (particularly when it comes to loyalty cards).

Sometimes these promotions promise a lot, but actually getting your money back might not be as simple as slashing a few cents at the checkout – you might need to send the coupon somewhere to get the discount, or wait for points to accumulate on your card.

That being said, you can optimise your discounts using several online sites that allow you to combine your loyalty cards (Fidme, Fidall, and Stocard). Other online coupon sites include Groupon, which allows you to make grouped purchases (therefore cheaper), and Coupon Network and Shopmium, which help you benefit from existing discounts. For cashback plans, you can look to websites such as Shopmium, iGraal, FidMarques and Quoty, which allow you to be reimbursed for a part of your expenses.

Make a list, set a budget… and stick to it

It might seem obvious, but when you go into the store, try to resist temptation. The best way to do this is to keep track (in real time) how much you are spending.

Some stores make this easier by allowing you to carry around a ‘self-scanner,’ this will help you to watch your bill go up as you shop. Another tip for this is to withdraw the exact amount of cash you expect to need for the essentials of your trip – obviously in order to do this, you’ll need to know the base prices of your essential items, so it will require a bit of planning ahead.

Buy (then freeze) soon-to-expire products

A consumer’s best friend and sure-fire way to decrease waste! Items coming up on their use-by-date tend to be discounted, so if you plan to purchase these foods and then immediately freeze them, you can significantly extend their shelf life.

Lots of supermarkets make this easier for you by dedicating entire shelves to “short shelf life” items that, according to Elodie Toustou, the head of the “Money” section of the magazine 60 Millions de consommateurs, opting for these foods will allow you to “pay three to four times less.”

Another great way to do this is to use applications like “Phénix” and “Too Good to Go.” These applications will allow you to set your geographic parameter and then click on food stores, restaurants, and bakeries in your area that are getting rid of “panniers” (sacks) of soon-to-be-expired foods. Lots of times these panniers cost only a couple euros.

The trick here is to plan ahead by arriving at the start of the allotted time (if the boulangerie on your corner is offering “Too Good To Go” bags from 11am to 2pm, try to get there as close to 11am as possible for the best items).

Re-consider markets and farmer’s stores

Contrary to popular belief, buying from farmers’ markets and grocers that sell predominantly local products actually can save you money, particularly if you are buying the seasonally relevant fruits and vegetables. Buying directly from a producer can also allow you to eliminate the margin taken by intermediaries. But be careful, this rule is not true all the time.

One way to benefit from cheaper prices at markets is to arrive as late as possible, when the merchants have started to pack up their products. This might allow you to benefit from lower prices or even free items, as they’ll be hoping to get rid of their remaining items.

Know what items are most impacted by inflation

Finally, as inflation continues to increase, try your best to monitor which foods are most impacted. If possible, it might be worth removing or limiting them from your diet – or looking for more affordable alternatives.

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