SHARE
COPY LINK

HEALTH

The helpline that provides emotional support for English-speakers in France

During lockdown many people will feel isolated and afraid - but for people living far from home and family it can be much worse.

The helpline that provides emotional support for English-speakers in France
Photo by rupixen.com on Unsplash

But for anyone struggling there is an English-language helpline specifically aimed at foreigners living in France.

The SOS Helpline is a long-established charity, but could be particularly useful for people struggling with the current situation – or any aspect of life in France.

Founded in 1974, SOS Help is a voluntary support telephone line for the English-speaking community in France. Linked to the Samaritans, it provides anonymous and confidential emotional support. 

The Local has previously spoken to one of the volunteer listeners about the type of problems that they hear from English-speaking immigrants in France.

“The main problems people call us about are solitude and loneliness.

“We have people calling who have gone for days without speaking to anyone. So we provide company as well as comfort” says Simon*. 

There is one telephone line and it is open daily from 5pm – 9pm. The line is manned in shifts by a team of volunteers and they try to keep the call duration at less than 30 minutes unless the person is in severe emotional trauma. 

“Volunteers are called ‘listeners’ because that’s what we do,” says Simon.

SOS Help has between 25 – 30 ‘listeners’ and they take more than 5,000 calls each year on everything from depression and bereavement to trouble making friends, though this number is rising.

Simon has volunteered with SOS Help for 13 years, ever since he went to an expat event and saw a stand advertising the group. He ‘listens’ three times a month on four hour shifts and there is also a monthly debrief meeting for volunteers, to make sure they themselves are not affected by the suffering they encounter. 

“These sessions are very important for 'listeners'. They're held with a psychotherapist and they help us to watch out for any transference, if volunteers start to take on the problems of callers.”

READ MORE: France in lockdown: What are the rules?

The main nationalities of callers are British and Americans, though there are also a surprising amount of French callers. 

“We don’t really know why they call, but some admit that they call us because they can’t get through to SOS Amitié (the French telephone helpline). I think people also feel at ease talking to a foreigner rather than a fellow countryman, it creates a little distance.” 

Simon says there are three categories of callers: one-off callers who are in the middle of some crisis; short-term callers going through a distressing experience over a period of time; and regular callers.

“Crucially, there is no way to know who you are going to speak to. Listeners are encouraged to volunteer on different days of the month, so it is impossible for someone to try to speak to a specific person. It’s very important that no one develops a dependence on a particular 'listener'.”

Apparently, more women than men use the service and the average age of callers is between 40 – 65 years old. “We do also have student callers, but they are normally one-off calls just after they have arrived in France about difficulties settling in and meeting people.”

If you need help and support, SOS Help can be reached on 01 46 21 46 46.

*Simon is a pseudonym to protect the volunteer’s anonymity.

 

Member comments

Log in here to leave a comment.
Become a Member to leave a comment.
For members

LIVING IN FRANCE

What is France’s ‘citizen service’ and who has to do it?

Although France no longer has compulsory military service, there is still a requirement for a 'citizen service' known as the JDC - and for most younger people this is compulsory, including young foreigners who take French citizenship.

What is France's 'citizen service' and who has to do it?

France scrapped compulsory military service in 1997 so its teenagers are no longer required to do 10 months of square-bashing, boot polishing and cross country runs.

They are, however, required to do the Journée défense et citoyenneté (JDC) in most cases – although this at least has the benefit of being just a single day.

What is it? 

The JDC is basically a one-day course or learning exercise about your rights and responsibilities as a citizen of France.

You will receive teaching on three main areas;

  • The general issues and objectives of national defence, and on the different forms of commitment required from citizens. This part of the course is usually taught by members of the French military
  • Civics lessons – similar to those given in French schools – based on the Charte des droits et devoirs du citoyen français (Charter of rights and duties of French citizens)
  • Information on equality between men and women, on the fight against sexist prejudice and on the fight against physical, psychological or sexual violence committed within the couple

You will also be given a brief test on your knowledge of the French language. This is for everyone, not just foreigners, and language learners can feel comforted by the fact that plenty of native French people also struggle with the intricacies of their language.

You do not have to pass any kind of exam on the contents of the citizenship course – more on the curriculum here.

The course usually lasts seven and a half hours – basically a standard working day.

Who has to do it?

There are two things that young people in France must do – the recensement citoyen (citizen census) and then, in most cases, the JDC.

The recensement citoyen is compulsory for;

  • Any French citizens who are turning 16 – they must complete the registration within three months of their 16th birthday.
  • Anyone who gains French nationality between the ages of 16 and 25 – they must sign up within a month of getting their citizenship.

It is not required for people older than 25 who gain French citizenship, neither is it required for non-French citizens – even if they are long-term residents in France.

People who fail to complete the recensement citoyen when required cannot be inscribed onto the electoral rolls (and therefore cannot vote), while the certificate of completion is also usually required to enrol for French public exams or administrative exams (eg professional qualifications).

Once you have completed the census, you will then receive notice for the one-day citizenship course (JDC). This is compulsory for most people, although there are exceptions for people who have a disability or a long-term illness.

How do you do it?

First off, the recensement citoyen can be done either online or in person, if you choose the online option it is done at the local mairie.

It’s a relatively simple sign-up process and then you receive the attestation de recensement, which will be required for registering for exams. Once you have completed this, you will automatically be added to the electoral roll once you reach the age of 18.

Once this is completed, you will then receive a convocation (summons) to your one-day JDC. The letter will provide details of how and where to do the course, as well as the options to appeal if you believe you are exempt on the grounds of illness or disability.

It also gives you an autorisation d’absence exceptionnelle – authorisation of absence, which you present to your employer if you are working or an apprentice. They are then legally obliged to give you the day off to attend.

SHOW COMMENTS