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Swisscom to start charging 2.90 francs for paper bills

Swiss telecommunications giant Swisscom is set to introduce new fees for customers who wish to receive a simple, non-itemized hard copy of their latest bill.

Swisscom to start charging 2.90 francs for paper bills
Swisscom has justified the new charges by saying they are standard industry practice. Photo: AFP

Until now, customers have been able to receive one of these basic bills for free, but as of October 1st, a fee of 2.90 Swiss francs (around €2.60) will apply.

At the same time, the current fee of 1.50 francs for receipt of a detailed bill will rise to 2.90 francs.

Tell us: What is the best mobile phone deal in Switzerland for foreigners?

Meanwhile, people wishing to pay their bills over the counter at a post office will have to shell out 3.90 francs as of October 1st.

Customers affected by the changes will be notified on all their bills before the new charges come in.

Holders of basic service products including Swisscom Line Basic and Swisscom Internet Basic will be exempt from the new charges.

In a statement on the new fees on its website, Swisscom said that printed bills cost the company millions every year and that these costs should not be passed on to all customers.

The same applied to costs associated with over-the-counter services at post offices, the company said.

Swisscom also justified the changes by stating these were now standard industry practice.

Rival provider UPC charges 3 francs for sending out paper bills and up to 7.50 francs for paying bills at the post office. Salt charges 2 francs a month for sending out basic bills and 5 francs a month for detailed bills. Salt also charges 3.95 francs to customers who want to pay their bills at the post office.

For Sunrise, paper bills cost 3 francs for the basic version and 4 francs for a detailed version. Payment with a so-called red slip costs 5 francs whether this is done online or in a post office.

Read also: SBB launches free internet trial on long-distance trains

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TRANSPORT

‘We’re running late on this’: Deutsche Bahn promises better Wifi on German trains by 2026

German rail operator Deutsche Bahn has vowed to address what is widely considered to be one of the weakest areas of the country's telecommunications network: internet on trains.

'We're running late on this': Deutsche Bahn promises better Wifi on German trains by 2026
A Wifi hotspot sign is displayed on the side of a German train in Hamburg. Photo: picture alliance / dpa | Rainer Jensen

Deutsche Bahn chairman Dr. Richard Lutz made the promise in a press conference on Wednesday, where he announced a new partnership with German telecommunications operator Deutsche Telekom to improve the Wifi on trains by 2026.

“Trains are not just a means of transport to our customers – they are an office, conference room, and place to relax all at the same time,” he said. 

“To do all that, our passengers rightly demand that there be gap-free coverage with the mobile communications network. We are now laying the foundations needed to achieve this.”

He appeared together with the CEO of German telecommunications operator Deutsche Telekom, Tim Höttges, and the Minister for Transport, Andreas Scheuer (CSU), in the Bahn’s headquarters, high above Berlin’s central train station.

Deutsche Bahn’s rail network covers a total of 33,400 kilometers, 7,800 kilometers of which are major routes which are used by all ICE trains as well as main IC trains.

READ ALSO: Delayed train? Germany’s Deutsche Bahn to give online refunds for first time

Deutsche Telekom wants to supply these major routes with fast broadband by the end of 2024. 

By 2025, the company aims to supply another 13,800 kilometers of heavily-travelled routes – used by more than 2,000 passengers daily – with consistently fast Wifi.

The rest of the train operator’s routes should then be competed by 2026.

A “radical improvement”?

The patchy signal along Germany’s railway networks has long been considered one of the weakest areas of the country’s telecommunications network.

In 2015, the government insisted that the networks take action to improve the poor Wifi network on trains by 2019 – but the operators continue to drag their feet.

According to a report by the Federal Network Agency, there are around 550 fewer antennas near railway tracks than are needed to provide consistent service.

In his opening conference remarks, Höttges expressed his discomfort at returning to the age-old topic: “We’re running late on this, I’m fully aware of that,” he told journalists. 

Also attending the press conference, Minister for Transport Andreas Scheuer welcomed the new partnership.

READ ALSO: This new European high-speed rail network will take you from Vienna to Berlin in four hours

“The time of ‘I have no network’ must come to an end,” he said. “Mobile surfing and telephony must be possible everywhere and at all times.” 

Though the proposed changes are set to take another five years to be completed, Deutsche Bahn and Telekom described the plans as a “radical improvement” on the current situation.

Vocabulary

Wifi access – WLAN-Zugang

Railway lines – (die) Bahnstrecken or (die) Bahnstrecke 

Connection – (der) Anschluss

Dead zone – (das) Funkloch

We’re aiming to help our readers improve their German by translating vocabulary from some of our news stories. Did you find this article useful? Let us know.

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