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OPINION AND ANALYSIS

‘The hardest thing about living in northern Sweden is not what you think’

OPINION: Former Londoner Paul Connolly writes that while most of the things you'll hear about northern Sweden are either exaggerated or untrue, there is one serious problem no one talks about.

'The hardest thing about living in northern Sweden is not what you think'
Winter driving is nothing compared to finding a good mechanic. Photo: candy18
It's -20C as I write this in my house in northern Sweden. There's around 1.5 metre of snow in my back garden. My kids have a party to go to this afternoon in a nearby town. Before we go I'll have to remember to plug in the car to warm up the engine and cabin. I might have to unfreeze the wheels by hammering the brake discs with a mallet.
 
The girls will have to adhere to an elaborate routine before they leave the house. Two layers of 'normal' clothes, scarfs, hats, gloves, snowsuits and big snow boots.
 
Yet the cold is nothing more than a minor irritation up here. I feel it's a small price to pay for four to five months without rain. I hate rain.
 
Indeed most things that people fear about northern Sweden are either exaggerated (the cold in winter, darkness – it's a sparklingly bright and sunny January morning here), untrue (unfriendly locals – our neighbours were not only initially very welcoming but have been enduringly lovely), or only partially true (depending on exactly where you live, the bugs can be a pest for a few weeks each summer).
 
None of these issues bother me much, although mosquitoes regard me as a fine, rare and succulent treat, so I'm not overly fond of their high season.
 
No, the one thing that has remained a source of persistent vexation since we moved here nearly seven years ago is the lack of competent car mechanics.
 
Coming from London, where there were droves (that has to be the collective noun, right?) of mechanics bidding for our business, this has rather stumped us. 
 
But all the local mechanics are either utterly inept or don't need the work and thus never return phone calls or emails. We've grown used to Swedes' passive communication etiquette but it still rankles with me (it's just so rude to ignore emails and messages) and these days I tend to cut these people straight out of my life.
 
But the ineptitude is off the scale. One fixed the wrong side of the suspension (and then denied he'd done so and only relented once presented with photographic evidence of his cock-up). Another hamfisted idiot fitted brake pads but forgot to fit both pads, a mistake that left us with 12,000 Swedish kronor ($1,330) worth of damage to my brake system (and rendered the car hugely dangerous in the process). And yet another buffoon neglected to tighten the bolts on one of my wheels, which led to the wheel flying off the car while I was driving at 80km/h.
 
This low level of competence means that those mechanics who are halfway capable can pick and choose their customers. Some are even known to 'sack' customers who, they feel, want too much work done or who turn up late for an appointment (yes, this happened to us). 
 
One particular chap carried out a considerable amount of work but didn't charge us. This was his way of 'letting us go' in punishment for us being late. A sort of severance (non-) payment. Another reluctantly took on our car for a service, and then didn't charge us. We later found out he hadn't done any of the work either.
 
Apparently, mechanics up here just don't want to fix cars. No competent mechanics anyway. According to one friend, any decent Norrland mechanic's ambition is to fix heavy plant machinery. Cars are for kids.
 
As a result, the franchised car dealerships, such as Volvo and Mercedes-Benz, stalk engineering schools, signing up promising teenage talent way before they graduate. 
 
A good car mechanic can therefore command a princely salary at a franchised dealership in town, which leaves the rural parts at the mercy of the incompetent and rude. 
 
I've long felt that a good immigrant car mechanic could make an absolute fortune in rural northern Sweden. In our part of Norrland, which is expanding quickly and expects an influx of 5,000-7,000 people over the next few years, the demand will only get stronger.
 
As for us, we think we've finally found a good mechanic. I had a flash of inspiration last year after our most recent mechanic disaster. American cars are hugely popular up here and there is a strong support network. 
 
So, we bought an old American truck and found a mechanic who specializes in working on them. He seems to be a real aficionado. It'll definitely cost us more but if it results in a safer vehicle – and fewer episodes of being left on three wheels – then I really don't care.
 
Best of all, he responds to texts and emails…
 

Member comments

  1. He writes about “northern Sweden” but does not reveal what “northern” is or where he actually lives. My ancestors and relatives are from Skelleftea. Is that “northern” Sweden? If not, I don’t know what is.

  2. Hi Ray! Paul Connolly lives near Skellefteå, as it says in bold at the bottom of the article.

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FOOD AND DRINK

OPINION: Are tips in Sweden becoming the norm?

Should you tip in Sweden? Habits are changing fast thanks to new technology and a hard-pressed restaurant trade, writes James Savage.

OPINION: Are tips in Sweden becoming the norm?

The Local’s guide to tipping in Sweden is clear: tip for good service if you want to, but don’t feel the pressure: where servers in the US, for instance, rely on tips to live, waiters in Sweden have collectively bargained salaries with long vacations and generous benefits. 

But there are signs that this is changing, and the change is being accelerated by card machines. Now, many machines offer three preset gratuity percentages, usually starting with five percent and going up to fifteen or twenty. Previously they just asked the customer to fill in the total amount they wanted to pay.

This subtle change to a user interface sends a not-so-subtle message to customers: that tipping is expected and that most people are probably doing it. The button for not tipping is either a large-lettered ‘No Tip’ or a more subtle ‘Fortsätt’ or ‘Continue’ (it turns out you can continue without selecting a tip amount, but it’s not immediately clear to the user). 

I’ll confess, when I was first presented with this I was mildly irked: I usually tip if I’ve had table service, but waiting staff are treated as professionals and paid properly, guaranteed by deals with unions; menu prices are correspondingly high. The tip was a genuine token of appreciation.

But when I tweeted something to this effect (a tweet that went strangely viral), the responses I got made me think. Many people pointed out that the restaurant trade in Sweden is under enormous pressure, with rising costs, the after-effects of Covid and difficulties recruiting. And as Sweden has become more cosmopolitain, adding ten percent to the bill comes naturally to many.

Boulebar, a restaurant and bar chain with branches around Sweden and Denmark, had a longstanding policy of not accepting tips at all, reasoning that they were outdated and put diners in an uncomfortable position. But in 2021 CEO Henrik Kruse decided to change tack:

“It was a purely financial decision. We were under pressure due to Covid, and we had to keep wages down, so bringing back tips was the solution,” he said, adding that he has a collective agreement and staff also get a union bargained salary, before tips.

Yet for Kruse the new machines, with their pre-set tipping percentages, take things too far:

“We don’t use it, because it makes it even clearer that you’re asking for money. The guest should feel free not to tip. It’s more important for us that the guest feels free to tell people they’re satisfied.”

But for those restaurants that have adopted the new interfaces, the effect has been dramatic. Card processing company Kassacentralen, which was one of the first to launch this feature in Sweden, told Svenska Dagbladet this week that the feature had led to tips for the average establishment doubling, with some places seeing them rise six-fold.

Even unions are relaxed about tipping these days, perhaps understanding that they’re a significant extra income for their members. Union representatives have often in the past spoken out against tipping, arguing that the practice is demeaning to staff and that tips were spread unevenly, with staff in cafés or fast food joints getting nothing at all. But when I called the Swedish Hotel and Restaurant Union (HRF), a spokesman said that the union had no view on the practice, and it was a matter for staff, business owners and customers to decide.

So is tipping now expected in Sweden? The old advice probably still stands; waiters are still not as reliant on tips as staff in many other countries, so a lavish tip is not necessary. But as Swedes start to tip more generously, you might stick out if you leave nothing at all.

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