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Oops! Passenger ends up on wrong Air France flight from Paris

An Air France passenger got a shock when she ended up at a different destination than planned after the airline put her on the wrong flight from Paris' Charles de Gaulle airport.

Published: 28 July 2017 10:01 CEST

Oops! Passenger ends up on wrong Air France flight from Paris

Photo: AFP

Air France on Thursday said it was investigating how a passenger was put on the wrong plane, travelling with a boarding pass bearing the same name as another passenger on that flight.

Ana Maria Bittencourt Marques, a 45-year-old nursing assistant from Porto Alegre in Brazil, departed from Paris's Charles de Gaulle airport on Tuesday with the goal of flying to Copenhagen for a holiday.

Instead, she found herself in Athens after being given a boarding pass in the name of another passenger on the Greek flight, Marie-Christine Midavaine.

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“My ticket was made out in another name, and I didn't have enough time to check it because I was in a hurry,” said Marques.

Marques said an Air France agent at the departure gate looked at her boarding pass and passport “but they did not check to see if the name was different”.

She snoozed during the flight and first became aware that something was wrong when she saw Greek letters at Athens airport.

Air France flew her to Copenhagen through a connecting flight in Luxembourg.

Air France confirmed to AFP that “a passenger en route to Copenhagen on the Air France flight AF1750 on July 25 boarded flight AF1232 to Athens”.

“After arriving in Athens, the passenger was redirected to Copenhagen,” the company said.

The airline said passenger safety was never compromised at any time during the incident, but it had launched an internal investigation into how the mishap occurred.

Air France, Hop! to cut 7,580 jobs

An Air France plane lands at JFK airport in New York. Image: STAN HONDA / AFP

The carrier wants to get rid of 6,560 positions of the 41,000 at Air France, and 1,020 positions of the 2,420 at Hop!, according to a statement issued after meetings between managers and staff representatives.

“For three months, Air France's activity and turnover have plummeted 95 percent, and at the height of the crisis, the company lost 15 million euros a day,” said the group, which anticipated a “very slow” recovery.

The aviation industry has been hammered by the travel restrictions imposed to contain the virus outbreak, with firms worldwide still uncertain when they will be able to get grounded planes back into the air.

Air France said it wanted to begin a “transformation that rests mainly on changing the model of its domestic activity, reorganising its support functions and pursuing the reduction of its external and internal costs”.

The planned job cuts amount to 16 percent of Air France's staff and 40 percent of those at Hop!

With the focus on short-haul flights, management is counting mainly on the non-replacement of retiring workers or voluntary departures and increasing geographic mobility.

However, unions warn that Air France may resort to layoffs for the first time, if not enough staff agree to leave or move to other locations.

'Crisis is brutal'

Shaken heavily by the coronavirus crisis, like the entire aviation sector, the Air France group launched a reconstruction plan aiming to reduce its loss-making French network by 40 percent through the end of 2021.

“The crisis is brutal and these measures are on an unprecedented scale,” CEO Anne Rigail conceded in a message to employees, a copy of which AFP obtained. They also include, she said, “salary curbs with a freeze on general and individual increases (outside seniority and promotions) for all in 2021 and 2022,” including executives of Air France.

The airline told AFP earlier this week that: “The lasting drop in activity and the economic context due to the COVID-19 crisis require the acceleration of Air France's transformation.”

Air France-KLM posted a loss of 1.8 billion euros in the first quarter alone, and has warned it could be years before operations return to pre-coronavirus levels.

Air France has been offered seven billion euros in emergency loans from the French state or backed by it, while the Dutch government approved a 3.4 billion euro package of bailout loans for KLM last week.

The group joins a long list of airlines that have announced job cuts in recent weeks.

Lufthansa is to slash 22,000 jobs, British Airways 12,000, Delta Air Lines 10,000 and Qantas 6,000.

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