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TOURISM

Vienna cafe starts billing customers extra to charge cell phones

A Viennese cafe has started adding an extra charge of €1 for customers who use their electricity supply by charging their phones or tablets.

Vienna cafe starts billing customers extra to charge cell phones
Photo: stockasso/Depositphotos

Earlier this week a visitor to the cafe at the famous Hundertwasserhaus in the 3rd district was surprised to find the extra charge for ‘electricity’ on her bill, and posted an image of it on her private Facebook account.

She had ordered four glasses of spritzer during her four hour visit – but had also plugged her phone charger into a socket and used her smartphone whilst in the cafe.

The manager of the cafe, Galina Pokorny, told the Kurier newspaper that she doesn’t always bill extra when people charge their phones, but “if a guest uses our energy supply for longer than two hours, then I add a euro to their bill. Every day I get a crowd of tourists who are charging their phones, cameras and tablets”. She added that she tells customers at the cafe that this is her rule, and that any extra cash she makes is officially declared for tax purposes.

From a legal point of view, a charge can be made for electricity use – so long as the customer has been verbally informed that this is the case, the Kurier said, citing the Chamber of Commerce.

Two years ago, German youth magazine Bravo calculated how much it costs to charge a mobile phone on a daily basis per year. According to its calculation it costs around €1.17 a year, whilst charging a tablet costs around €4 a year.

Some Viennese cafes have also started charging customers for tap water in the past couple of years. According to a study by the Chamber of Commerce in 2012, one in five cafes now charge for tap water. However, 80 percent of cafe house owners say they still serve a glass of tap water free of charge when a customer orders coffee or wine – or if they have children with them.

According to the Kurier, 1,000 litres of tap water in Vienna costs around €1.86.

TOURISM

Stay away! How Europe’s most popular spots are fighting overtourism

Tourist hotspots around Europe are on a crusade to deal with surging visitor numbers. Is it the end of mass tourism in Europe?

Stay away! How Europe's most popular spots are fighting overtourism

On Thursday April 25th Venice introduced a new €5 tourist charge for day-trippers as the city battles against mass tourism. But it’s not the only part of Europe that appears to have had enough of tourists.

Cities, towns, picturesque villages, national parks and World Heritage sites across Europe are taking measures to prevent overtourism.

Those moves are not without controversy.

Barcelona

Nestled on the coast of the Mediterranean, Barcelona is the capital of the Catalonia region, home to famed Gaudi architectural gems and one of Spain’s top football clubs.

Ada Colau, the leftist former housing rights activist who was mayor of the city between 2015 and June 2023, cracked down on illegal Airbnb rentals that were accused of pricing locals out of the property market.

The city also limited the entrance of tour groups in the historic La Boquería market, especially during peak shopping times.

And throughout the centre organised groups must be limited to a maximum of 20 people and guides are not allowed to use loudspeakers.

Tourist walk up and down Las Ramblas alley in Barcelona on April 13, 2024. – From the Balearic Islands to the Canary Islands, Barcelona and Malaga, anti-mass tourism movements are multiplying in Spain. (Photo by PAU BARRENA / AFP)

In 2023 tourist numbers registering in hotels, homes and hostels were down 6.9 percent compared with 2019 figures, according to the City Council.

However, Barcelona hasn’t completely rid itself of the problems caused by mass tourism, nor have other popular spots in Spain such as Málaga and the Canary Islands, where the spike in Airbnb-style holiday lets causing a rental crisis and other consequences of overtourism have angered locals

READ ALSO:

Venice

In Venice, one of the world’s top tourist destinations, 3.2 million visitors stayed overnight in the historic centre in 2022 — dwarfing the resident population of just 50,000.

On Thursday April 25th, it started charging day trippers for entry. Day visitors will have to buy a €5 ticket, monitored by inspectors carrying out spot checks at key points across the UNESCO world heritage site.

ourists take selfies with the Grand Canal

Venice begins on April 25, charging day trippers for entry, a world first aimed at easing pressure on the Italian city drowning under the weight of mass tourism. Photo by MARCO BERTORELLO / AFP

In 2021, it banned huge cruise ships from Venice lagoon over concerns about the environmental impact of the huge liners on the city.

Venice has also introduced a tax for overnight visitors.

Sites in France

France too is worried about over-tourism – or rather that fact that so many of the country’s millions of tourists per year visit just a few sites – Paris, Mont-Saint-Michel and the Calanques national park near Marseille.

A publicity campaign has been urging visitors to consider heading to other sites, or to visit out of the high season – this winter the Paris Metro was plastered with posters urging people to visit Mon-Saint-Michel in the winter, when it is less crowded.

his long exposure picture tourists walking in the crowded main street of Le Mont-Saint-Michel, northwestern France, on July 25, 2023. Photo by Damien MEYER / AFP

There are more pro-active measures too, with several sites introducing a cap on visitor numbers. The Calanques, the islands of Bréhat and Porquerolles and several sites on the island of Corsica have all introduced annual quotes for tourists during the summer season, and all visits must now be booked in advance.

Other sites don’t have a formal quota but some are only open to pre-booked visitors, while for other popular sites it’s simply a book idea to book in advance to avoid being turned away. Anyone considering a visit to a tourist hotspot such as the Eiffel Tower, Louvre museum or Versailles palace during the summer is strongly advised to reserve their tickets in advance.

READ ALSO What places in France do I need to book a visit in advance? 

Amsterdam

Amsterdam has long been trying to clean up a reputation for rowdy stag parties, drugs and sex that has been partly blamed on an influx of around 20 million visitors a year.

In 2023 it launched an online campaign aimed at discouraging young British men from travelling to Amsterdam to get high or very drunk, telling them in typically blunt Dutch fashion to “stay away” or risk arrest.

Amsterdam also announced last week a ban on new hotels and that it would halve the number of river cruise ships in the city within five years.

It also decided last year to ban smoking cannabis on the streets of the red-light district.

Hallstatt and Salzburg in Austria

The tiny village of Hallstatt, a hamlet just 750 people strong not far from Salzburg and bearing a striking resemblance to the fictional kingdom of Arendelle from Disney’s Frozen – last year caused furore when its residents erected a fence at its famous vista to deter selfie-seekers. After a social media backlash, the village – which is also a UNESCO heritage site – removed the fence, but signs remind visitors to enjoy the site quietly.

Residents were also protesting in favour of tourism curbs in the village, which gets as many as 10,000 visitors a day in high season. They want to limit the numbers and ban tour buses in the town after 5:00 p.m.

Not far from Hallstatt, the city made famous by classical music, Hollywood classics and Christmas songs, Salzburg, has also complained about massive tourism and the danger of being “overrun by mass tourists and day trippers”. 

The city’s tourism boss Christine Schönhuber said: “We only want those who stay overnight”. The western Austrian city is yet to take any concrete measures, but it has floated ideas such as closing some streets to cars and putting restrictions on souvenir shops. The city is also considering closing the bus terminal at the city’s Mirabellplatz to day tripping companies – allowing only those transporting overnight guests.

Iseltwald, Switzerland

The quaint Swiss village of Iseltwald has been forced to limit the number of tourists after fans of a South Korean Netflix hit show flocked to the region in droves sparking a backlash from locals.

Iseltwald is often referred to as the pearl of Lake Brienz, and rightfully so. The fishing village is located on the left bank of the river and is one of the smallest communities in the canton of Bern – and locals would like to keep it that way.

A picture taken on June 2, 2023 shows the village of Iseltwald at the shore of Lake Brienz, in the Swiss Alps. Photo by Fabrice COFFRINI / AFP

Dubrovnik

Croatia’s medieval walled city of Dubrovnik is one of Europe’s most overcrowded cities, with the flow of tourists sometimes making it impossible to walk inside the historic Old Town.

The jewel of the Adriatic has seen a huge surge in visitor numbers since scenes from the series “Game of Thrones” were filmed on its ramparts in 2011.

In 2023, the town of 41,000 people received 1.2 million tourists, below 2019’s record of 1.4 million.

In 2019 local authorities limited the number of cruise ship arrivals to two per day, with no more than 4,000 passengers each at a time.

They also launched an app that uses machine learning and weather forecasts to predict when the Old Town, a UNESCO world heritage site, will be busiest.

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