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STARTUPS

TECH

‘People come before the product these days’

Startup success has more to do with the people running a company than the product itself, according to new research. And the man behind the study has told The Local that means Nordic businesses should invest in more diverse, global talent.

'People come before the product these days'
Spotify is Sweden's most successful startup. Photo: Erik Mårtensson/TT
It is an argument that many investors have made for years: having the right people working at a company is crucial to its success.
 
A new in-depth study of Sweden's startup scene argues that the strategy is more important than ever in 2015, as it becomes progressively easier to start a business.
 
“People are the most important thing (…) and a diverse team helps you have global vision,” Jonathan Bean, who carried out the research tells The Local.
 
“It has never been so cheap and quick to market a product, so innovation in other areas will get you ahead,” he adds.
 
Bean is currently Chief Marketing Officer at Swedish PR and marketing software provider Mynewsdesk but studied Sweden's tech sphere as part of his MBA. His project is designed to provide up-to-date analysis and advice for Sweden's next generation of entrepreneurs seeking international success.
 
The British-born businessman spoke to both founders, investors, early leadership team members and the current CEOs of some of the 13 most successful Swedish startups launched over the last 15 years, including Spotify, iZettle and Klarna.
 
During his in-depth qualitative research, he asked his interviewees to rank some of the most critical factors to their businesses going global.
 
'Entrepreneurs and their initial teams' got the highest overall score, while the 'culture', 'financial conditions' and 'innovation' at the firms were also listed as among the most vital company attributes alongside developing a strong network.
 

Jonathan Bean. Photo: Private
 
Bean concludes that while plenty of entrepreneurs have visions, they need to surround themselves with people who can guarantee their goals are reached and boast a range of complementary skills, from marketing and sales to development and financing.
 
He argues that in order to achieve international success, Swedish startups should look to introduce English as a company language as early as possible and seek to hire at least one non-Swedish employee within the first 12 months.
 
“If you want to be international then why don't you bring that flavour into your company?” he questions.
 
 
 
But the Briton has some strong advice for Swedish startups launching in new markets or expanding overseas.
 
“Recognize that you always need to communicate more,” he says, arguing that strong and well defined methods that keep all staff informed about global business development are vital.
 
“Your communications are going to be poor (…) so overcommunicate rather than under communicate.”
 
He also suggests that companies should reconsider their decision-making strategies as they grow, so that employees feel included.
 
“Everyone wants to be involved in Sweden, which is actually great (…) so then the decision can't just be two people in a hallway like it used to be [when the company first started out].”
 
While Bean's research is not statistically significant, it follows a string of recent studies that have also put Sweden's successful tech scene in the international spotlight.
 
Last week, the European Digital City Index for 2015 rated the Swedish capital third best in Europe for startups and second best for scaleups – the next step after the first phase, when a company has figured out a good business model and wants to expand.
 
A separate report released by Industrifonden, tracking funding flowing into the Nordic country, revealed that more than one billion dollars has already been invested in Sweden's tech scene in 2015.
 
“The Swedish startup sector is booming and continues to punch above its weight in terms of global winners,” the report concluded.

TECH

Cookie fight: Austrian activist in tough online privacy fight

Five years after Europe enacted sweeping data protection legislation, prominent online privacy activist Max Schrems says he still has a lot of work to do as tech giants keep dodging the rules.

Cookie fight: Austrian activist in tough online privacy fight

The 35-year-old Austrian lawyer and his Vienna-based privacy campaign group NOYB (None Of Your Business) is currently handling no fewer than 800 complaints in various jurisdictions on behalf of internet users.

“For an average citizen, it’s almost impossible right now to enforce your rights”, Schrems told AFP. “For us as an organisation, it’s already a lot of work to do that” given the system’s complexity due to the regulators’ varying requirements, he added.

The 2018 General Data Protection Regulation (GDPR) imposes strict rules on how companies can use and store personal data, with the threat of huge fines for firms breaching them.

While hundreds of millions of euros in fines have been imposed following complaints filed by NOYB, Schrems said the GDPR is hardly ever enforced. And that’s a “big problem”, he added.

He said the disregard for fundamental rights such as data privacy is almost comparable to “a dictatorship”. “The difference between reality and the law is just momentous,” Schrems
added.

‘Annoying’ cookies

Instead of tackling the problems raised by the GDPR, companies resort to “window dressing” while framing the rules as an “annoying law” full of “crazy cookie banners”, according to Schrems.

Under the regulation, companies have been obliged to seek user consent to install “cookies” enabling browsers to save information about a user’s online habits to serve up highly targeted ads.

Industry data suggests only three percent of internet users actually approve of cookies, but more than 90 percent are pressured to consent due to a “deceptive design” which mostly features “accept” buttons.

Stymied by the absence of a simple “yes or no” option and overwhelmed by a deluge of pop-ups, users get so fed up that they simply give up, Schrems said. Contrary to the law’s intent, the burden is being “shifted to the individual consumer, who should figure it out”.

Even though society now realises the importance of the right to have private information be forgotten or removed from the internet, real control over personal data is still far-off, the activist said. But NOYB has been helping those who want to take back control by launching
privacy rights campaigns that led companies to adopt “reject” buttons.

 Shift of business model 

Regulators have imposed big penalties on companies that violated GDPR rules: Facebook owner Meta, whose European headquarters are in Dublin, was hit with fines totalling 390 million euros ($424 million) in January.

One reason why tech giants like Google or Meta as well as smaller companies choose against playing by the GDPR rules is because circumventing them pays off, Schrems said.

Thriving on the use of private data, tech behemoths make “10 to 20 times more money by violating the law, even if they get slapped with the maximum fine”, he added.

Contacted by AFP, both companies said they were working hard to make sure their practices complied with the regulations.

Schrems also accuses national regulators of either being indifferent or lacking the resources to seriously investigate complaints. “It’s a race to the bottom,” Schrems said. “Each country has its own way of not getting anything done”.

Buoyed by his past legal victories, Schrems looks to what he calls the “bold” EU Court of Justice to bring about change as it “usually is a beacon of hope in all of this”.

Meanwhile, the European Commission is considering a procedures regulation to underpin and clarify the GDPR.

In the long-run, however, the situation will only improve once large companies “fundamentally shift their business models”. But that would require companies to stop being “as crazy profitable as they are right now,” Schrems said.

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