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Banks jack up ATM fees for non-customers

Germany's big private banks are increasing fees for customers at other financial institutions to withdraw cash from their ATMs, making ordinary people pay the price for a bankers' spat.

Banks jack up ATM fees for non-customers
Photo: DPA

For the past five years, it has cost non-customers €1.95 to withdraw cash from a different private bank's machine.

But Deutsche Bank and subsidiary Postbank have been charging €3.95 for the same service from September 1st.

Commerzbank will increase charges to €3.90 from October and some publicly-owned Sparkasse banks and co-operatives are also charging up to €4.50.

“Withdrawals themselves don't even cost one Euro,” finance expert Frank-Christian Pauli of the National Federation of Consumer Rights Centres criticized.

But a Commerzbank spokeswoman said that “costs have risen and we can't offer [the service] for lower than the market rate.”

A survey of 250 German banks by financial advice company FMH found that the average charge for non-customers to withdraw cash was €3.93.

'Maintaining ATMs is expensive'

Private banks had voluntarily kept their withdrawal fees low for five years despite failing to come to an agreement with Sparkasse and co-operative banks, who didn't want to set a ceiling for fees – saying that it cost them a lot of money to maintain their dense network of ATMs.

Sparkasse banks have the densest network of ATMs in Germany with around 25,000 machines, while co-operative banks (Volksbanks and Raffeisenbanks) have a total of 19,600.

By comparison, the Cash Group – Detusche Bank, Commerzbank, HypoVereinsbank and Postbank, who allow one another's customers to make withdrawals for free – have just 9,000 cashpoints.

“It would be in the interests of all customers if German banks could set aside their old dispute and find an appropriate compromise on costs,” Pauli said.

The four- or five-Euro fees charged for the usually relatively small amounts consumers withdraw at other banks' machines are “inappropriately high”, he said.

SEE ALSO: Little by little, Germans move away from cash

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FINANCE

Germany’s Commerzbank to cut 10,000 jobs and close 340 branches

Germany's second-largest lender Commerzbank said Thursday it will cut 10,000 jobs and close 340 branches by 2024 as it grapples with a switch to online banking and cashless payment options.

Germany's Commerzbank to cut 10,000 jobs and close 340 branches

The cuts will affect one in three jobs in Germany, the Frankfurt-based lender said in a statement.

“As part of a wide-ranging digitalisation, the bank will substantially reduce its branch network from the current level of 790 to 450,” it said.

“Compared to the figures expected for 2020, costs will be reduced by €1.4 billion or around 20 percent by 2024.”

Like its crosstown rival Deutsche Bank, Commerzbank had already announced thousands of job cuts as it struggles to adapt to a reduced need for bricks-and-mortar branches.

The troubled lender had already announced 2,900 job losses over the course of 2020 and said in December it was booking €610 million in additional provisions to finance the cuts.

It was not clear whether these job cuts were included in Thursday's figure.

The lender posted a €69 million net loss in the third quarter of 2020, during which it closed 200 branches.

READ ALSO: Germany's Commerzbank to slash 4,300 jobs

At the end of September, it had 39,600 employees.

Commerzbank said it would likely end the year with a net loss for the first time since 2009.

The task of getting the bank back on track will fall to its new boss from the start of 2021, Manfred Knof, a defector from Deutsche Bank.

The proposed cuts will be discussed at a supervisory board meeting in February, it said.

Commerzbank “intends to focus and digitalise its business model, considerably reduce costs in all areas, and significantly increase its profitability by 2024,” it said.

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