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NESTLE

Chirpy robots to sell Nescafé to Japanese

Nestlé has hired George Clooney to promote its Nespresso coffee but the Swiss-based food giant is employing a fleet of chirpy robots to sell its Nescafé products in Japanese stores.

Chirpy robots to sell Nescafé to Japanese
Photo: AFP

Pepper, a cheeky and chatty android, which its makers claim can answer customers' questions, is pitching for Nescafé rather than the Hollywood heartthrob.
   
"How do you enjoy coffee? Number one: An eye-opener coffee; Number two: A post-meal cup of coffee," Pepper asked a TV personality at a promotion event on Monday.
   
The 120-centimetre (four-foot) tall robot has a human-like face perched on top of a white plastic body, with rollers and what looks like a tablet computer on its chest.

Nestlé earlier announced plans to use the robots in Japan.
   
The gimmick will eventually see 1,000 stores across the country with their own Pepper, which makers say can understand up to 80 percent of conversations.
   
The robots will "help us discover consumer needs through conversations between our customers and Pepper," said a joint statement from Nestlé and SoftBank, whose French arm Aldebaran developed the technology.
   
Pepper, which was unveiled in June by SoftBank president Masayoshi Son, already sells mobile phones at SoftBank's 74 Japanese stores, where it has been used to collect customers' opinions.
   
Engineers claim the robot's artificial intelligence has allowed it to expand its conversational ability by listening to what customers say.
   
The robot will go on sale to the public in February, with a price tag of 198,000 yen ($1,670) plus monthly fees.

Editor's note: This article was corrected to state that the robots are being used to sell Nescafé — not Nespresso products. 
 

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HOSPITAL

How the chatty robot Franzi is cheering up German patients

Cleaning robot Franzi makes sure floors are spotless at the Munich hospital where she works, and has taken on a new role during the pandemic: cheering up patients and staff.

How the chatty robot Franzi is cheering up German patients
Franzi at the Munich hospital where she works. Photo: AFP/Christof Stache

“Can you move out the way, please? I need to clean,” trills the robot in German when people block her pre-programmed cleaning route.

“You need to move! I really want to clean!” she squeaks at those who still don't get out of the way. And if that doesn't work, digital tears begin to stream from her LED-light eyes.

“Visitors are not allowed in the pandemic, so Franzi entertains the patients a bit,” says Constance Rettler of Dr. Rettler, the company in charge of cleaning the Neuperlach hospital that provided the robot.

READ ALSO: Small talk with Luna: German robots increasingly in contact with customers

Three times a day, Franzi bustles through the clinic's entrance hall, her feet automatically mopping the floors. Amused patients take photos of her, and some even stop to chat to the metre-high robot.

“Ah, there you are my friend,” cries one elderly lady with a drip on her arm upon catching sight of Franzi.

“One of our recent patients came down three times a day to talk to her,” smiles Tanja Zacherl, who oversees hospital maintenance.

Extra employee

Created by a company in Singapore, Franzi was originally named Ella and spoke English before coming to Munich early this year.

Yet her German is perfect as she tells her interviewers that she “never wants to grow up” and that cleaning is her passion.

When prompted, she can also sing classic German pop songs and even rap.

Franzi on the move. Photo: AFP/Christof Stache

Rettler is adamant that the robot is not taking jobs away from real human beings but instead is supposed to “support” her flesh-and-blood colleagues, who have become harder to come by during the coronavirus pandemic.

“With the pandemic, there is lots of extra disinfecting work to be done in hospitals,” says Rettler.

“While Franzi is cleaning the floors, our employees can concentrate on doing that.”

A robot has its limits however. It is still unable to get into tight
corners, and if it hits an obstacle, it bursts into tears and remains stuck until rescued by a human.

Yet Franzi also has a reason to be cheerful. After a test phase of several weeks, she appears to have settled in at the Neuperlach hospital.

Rettler's company has therefore decided to keep her there permanently rather than deploy her elsewhere.

READ ALSO: How robots could shape Germany's political future

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