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Technical fault behind Arlanda flight delays

A technical fault left thousands of travellers suffering delays at Stockholm Arlanda Airport on Saturday, a situation described by the airport operator as "unacceptable".

The delays in air traffic persisted for much Saturday before the fault could be corrected in the early afternoon.

“There was a problem with a circuit board. They have now changed it and rebooted the systems,” Klas Nilsson at Swedish aviation agency LFV (Luftfartsverket) said on Saturday afternoon.

The fault emerged at 9am on Saturday and according to LFV the problem originated in the airport’s air traffic control tower. The regular system and the backup were out out of action and the tower was rendered unable to communicate with the aircraft.

During the morning the number of takeoffs and landings that could be implemented at the airport were limited and several airports suffered delays as a result.

Johan Nordell, who was on his way to Copenhagen, was one of those who got stuck at the airport. Despite the chaos, he described the atmosphere at the airport as ordered.

“People are calm,” he told the TT news agency.

By 2pm the flights were running again but the problem continued to cause delays throughout the afternoon.

“It’s very rare that something like this happens,” said Sofia Bergström Malm at LFV.

According to Klas Nilsson it was something of a blessing that the error occurred at a time when relatively few travellers were affected. He expressed concern however at the time it took to resolve the situation.

“There is cause for LFV to review their procedures and their capacity. It is serious and really unacceptable that it should have to take so long to find and recover the problem,” he said.

LFV have said that an investigation will be launched into what caused the error and then evaluate how the incident was handled and identify where improvements can be made.

“We have two priorities in a case of this kind. One is to 100 percent guarantee flight safety, this is very important. Number two is that as soon as it is possible fix the error so that the disturbances are as minor as possible for passengers.”

TT/The Local/pvs

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EXPLAINED: What can I do if I miss my flight due to Sweden’s airport chaos?

Stockholm Arlanda Airport is once again suffering hour-long queues for security due to a surge in travel and personnel shortages. What can you do if you miss your flight?

EXPLAINED: What can I do if I miss my flight due to Sweden's airport chaos?

What’s the situation at Arlanda over the Ascension Day weekend? 

According to the airport operator Svedavia, the worst peak for the long weekend is probably over. “Today looks good with no long waiting time at Arlanda,” Ellen Laurin, the company’s press officer, told The Local on Friday. “Yesterday morning [Thusday], we had a morning peak before nine in the morning, and the rest of the day was OK.” 

According to Swedavia’s website, waiting times at security were less than five minutes on Friday morning.  

However, she warned that there could once again be big queues on Sunday when those who have travelled to Sweden over the long weekend make their way home. 

“Sunday is a big travel day when people will fly home again. There could be queues at peak times,” she said. “We recommend that passengers have a close contact with their airline for information about their flight. It is important to have extra time at the airport and to be prepared.  

READ ALSO: What’s behind the queues at Arlanda Airport? 

Which airports in other countries have problems? 

Arlanda is not the only airport facing problems due to delays staffing up again after the pandemic. On Friday morning, Twitter users were complaining of two-hour queues at the border control at Heathrow Airport in the UK, while at the UK’s Manchester Airport, passengers were reporting queues for security of up to two hours on Thursday. 

Dublin Airport is also facing regular two-hour queues at security. Amsterdam’s Schipol Airport had a 1km security queue on Thursday, pushing the Dutch airline KLM to cancel flights. 

Can I get compensation or insurance payments if I missed my flight due to the queues? 

The SAS airline has already underlined that it is their customers’ responsibility to make sure that they arrive at the airport in sufficiently good time to make their flight. 

“To be certain you can come with us, you should be in good time, and if you are in good time, you will manage to get your flight,” she told state broadcaster SR. “It is always the customer’s responsibility to be on your way as early as is necessary.”

People who miss flights are also likely to struggle to get payouts from travel insurance, warned Gabriella Hallberg, an expert on travel insurance at the Swedish Consumers’ Insurance Bureau. 

“If you’re at the airport and are hit by security controls that take a very long time, they consider that it is the consumer themselves who have not planned their journey,” she told SR

She said that it might be possible to find an insurance company that is willing to insure against flights missed due to security queues. 

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