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NORDEA

Nordea’s network down after online disruptions

Customers of Swedish banking giant Nordea experienced problems on Thursday with internet payments and cash withdrawals, issues the bank has yet to explain or solve.

Published: 27 December 2012 14:42 CET
Nordea's network down after online disruptions

“We’re working as hard as we can to solve it,” Nordea spokesman Ragnar Roos told the Aftonbladet newspaper.

The cash flow appears to have been cut far and wide in Sweden as many return to work while others headed out into the throng of the post-Christmas sales.

“I’m sitting at work now after the Christmas holidays and want to pay my bills for tomorrow, and as usual I can’t get in contact with the service,” complained one Aftonbladet reader.

“This happens much too often and isn’t good enough.”

Nordea explained that the problems stem from their online service.

“We have disruptions in our online system. We’re looking into what may have caused the problems and solving it as fast as possible,” Roos told the paper.

He added that the bank will refund any customers hit by additional fees and charges.

Customers have complained of being unable to pay bills online, withdraw cash or pay with card.

Roos insisted that the problem was only a glitch due to “disruptions and sluggishness” in the online system, promising a more detailed prognosis later on Thursday.

TT/The Local/og

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NORDEA

Nordea’s Danish offices raided in money laundering probe

The Nordic region's largest bank Nordea said Monday that Danish prosecutors had raided its offices in Denmark as part of an investigation into money laundering.

Published: 18 June 2019 09:12 CEST
Nordea's Danish offices raided in money laundering probe
File photo: Mads Claus Rasmussen / Ritzau Scanpix

The Danish State Prosecutor for Serious Economic and International Crime seized physical and digital material — including emails — from the Copenhagen offices on June 12th, reported the Danish business newspaper Børsen, which first broke the story.

The bank confirmed the raid in a statement to AFP, saying it was carried out in relation to a probe into “compliance with anti-money laundering procedures” at its international branch, which was responsible for non-Nordic customers.

“We are fully cooperating with the prosecution service to ensure that they have access to all relevant information,” said Nordea's Danish head Frank Vang-Jensen.

The bank said that in 2014, when it was refocusing its activities on Nordic countries — and away from Baltic states — it evaluated its customers at the international branch and “exited the customers who didn't meet our criteria”.

The Danish Financial Supervisory Authority then lodged a money-laundering complaint against Nordea in 2016.

In October last year, Sweden's financial crime unit also received a complaint against Nordea, which moved its Swedish headquarters to Finland later that month for tax reasons.

Nordea has set aside 95 million euros to cover potential first-quarter costs related to the money laundering probes.

The investigation comes as Denmark's largest lender Danske Bank is the target of criminal probes in several countries over some 200 billion euros in transfers that passed through its Estonian branch between 2007 and 2015, involving some 15,000 foreign clients.

READ ALSO: Nordea reported to Denmark investigators over money laundering

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