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How to avoid fraud in the Stockholm house-hunt

With apartments in Stockholm harder than ever to find, desperate house-hunters are easy prey for con-artists. The Local’s Oliver Gee finds out more about how the fraudsters operate and how to avoid them.

How to avoid fraud in the Stockholm house-hunt

Experts labelled the Stockholm housing crisis in August as worse than ever before, and according to the Stockholm Chamber of Commerce there is a shortage of 73,000 homes in the Stockholm region.

Foreigners and Swedes alike have been fighting one another to claim their own space in Sweden’s capital, and the situation is particularly critical among students, not least at this time of year as new courses begin.

People are getting desperate, and this is where the con-artists feed, luring people into believing they’re getting an offer that’s too good to be true.

I found myself in the same situation recently. While surfing Blocket.se, the Swedish buy-sell website, I came across an advert that spoke my language (quite literally, it was in English).

I responded immediately and the seller told me to call a Skype account with a name that reeked of falsehood.

When I rang, a woman explained how she was happy to rent me her fifth floor apartment which was “conveniently close” to a Stockholm university. But, she was in Aberdeen, Scotland, so a meeting or a house inspection would be impossible, she said.

Even though alarms were ringing, and her Scottish accent was worse than Mel Gibson’s in Braveheart, I pushed on, eager to see where the fishiness would lead.

But as more and more unbelievable details emerged about how she acquired an apartment in Stockholm, and why she was renting it out, I lost interest.

Furthermore, a quick Google-maps check of “her” apartment showed that there wasn’t a fifth floor at all, and that windows in her pictures didn’t match the ones of the building. I ended the conversation with a thanks, but no thanks.

However, there was no actual proof that the woman was lying, so I asked my girlfriend to go through the routine too, in the guise of a potential exchange student from the UK.

“Where in the UK are you?” the woman asked somewhat cautiously, to which my girlfriend replied: Edinburgh.

On hearing this, the woman paused, then said she was from Liverpool, and assured my girlfriend that she “was a completely trustworthy woman and would never lie to anyone” and could my girlfriend please transfer the rent without asking so many questions if she wouldn’t mind very much.

With this, I confronted the fraudster, and after a time she confessed to being in Egypt. Foiled, the woman made a last ditch attempt to enlist me as her Swedish sidekick in the scamming process before I broke off the conversation.

Sure, sounds like a typical scam, but not every trap is so easy to avoid. An acquaintance of mine, a 23-year-old university student from Uppsala called Frej*, wasn’t so lucky.

“I lost 15,000 kronor ($2,250) to a con-artist. For a student, that’s a lot of money… especially when you know you won’t get it back,” he said.

Frej explained that his trap was more complicated. The fraudster stole the identity of a Swedish person, posted the address of a real apartment on Blocket, and asked Frej to transfer the money online via money transfer service Internetgirot.se.

Incidentally, this – entirely legitimate – website exists to reduce the risk of fraud when paying or receiving a payment in advance.

“The man told me that the money wouldn’t go through until we both confirmed it. When it was time to confirm, I got a message which I thought was from the service and I transferred the money.”

However the message said that the company was having “technical problems”, and asked if the money could be transferred to a separate bank account.

Believing the contents of the message, Frej transferred the money, but never heard from the “landlord” again.

“Afterwards I called the Nordea bank where I’d sent the money and when I told them the man’s name they said ‘Oh God, he is a scammer, call the police, call the bank!’ He had apparently done the same trick recently,” the student explained.

“I had an anxiety attack – I freaked out. The man had a Swedish name and was speaking Swedish… I’d heard of scammers from abroad but not from here in Sweden. I didn’t realize the lengths they go to in order to trick people.”

As it turned out, the scammer had sent him a fabricated email (also known as a spoof email) from the InternetGirot website, which looked exactly the same as their normal messages.

“I had actually done a lot of background checks on the guy. I just shouldn’t have sent the money to another account – I later learnt that the money transfer service would never send out such an email,” Frej explained.

Carl-Henrik Somp, the PR manager of the Trustly Group that owns InternetGirot, explains that these spoof emails happen “every now and then”.

“It’s a real shame for the people affected – the fraudsters push desperate people into making snap decisions in a market where competition is high,” he told The Local.

“The most important thing we can stress is that people should never transfer to an account that’s not ours – the correct information is stated on our website – no matter what fraudsters claim. Don’t ever click any links in emails and always type in our address manually – internetgirot.se – otherwise you can be stung by fraudsters.”

“Our site explains very clearly at the top of the homepage that money should only ever be transferred to our bank giro account. We are not involved in any other account number, no matter what you may be told.”

While the company does assist victims in filing a police report, Somp explains that once money has passed hands it can be tricky to ever see it again.

“Often the con artists will transfer it further to a second, third, fourth bank account. It’s easy for the police to trace the first bank account, but it is harder to get the money back since its often transferred to another account.”

Frej, meanwhile, still hasn’t got his money back, after long waits with what he referred to as “unhelpful” police and bank staff members who were “lacking initiative”. The police even had a suspect, according to Frej, but refused to release the man’s real identity.

“The worst thing is the feeling of betrayal,” he said.

So how can someone be sure that they’re not getting fooled?

Jarl Jönsson, an advisor at the Swedish Tenants’ Association (Hyresgästföreningen), explains that the key is to be extremely thorough, no matter how desperate you are.

“Always go to the house and be sure there is an apartment there to begin with. While you’re there, check if the owner of the building’s name is in the lobby, it’s a good idea to call them and be sure the would-be landlord has permission to rent it,” he told The Local.

“And before you give any money, also be sure to actually talk to the landlord.”

Jönsson warns that the fraudsters are most active at the start of university semesters.

“This time of year is the worst, the school term starts and many people are on the move. You’ve got to be careful and even if you’re desperate – never give money when someone asks until you’re completely certain it’s a legitimate deal.”

Meanwhile Frej, while admitting he was perhaps not careful enough, acknowledges that it was his desperation that eventually separated him from his money.

“It’s true that it’s also partly my fault, but you can help being desperate in this city,” he said.

“I sent hundreds of emails, got three responses, and two of them were saying no. When I saw the one chance I got I jumped for it. I was so grateful for the opportunity that I didn’t think twice,” he told The Local.

“It’s a mistake I definitely won’t make again, but a truly expensive lesson to learn.”

*Frej is not the real name of the student who was conned.

Oliver Gee

Follow Oliver on Twitter here

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PROPERTY

How to ensure your French property is insured for storm damage

Storm Ciaran’s property-wrecking passage through France - with another storm forecast for the weekend - may have many people wondering how comprehensive their insurance cover is. 

How to ensure your French property is insured for storm damage

In the wake of Storm Ciaran, thousands of property owners in France are preparing insurance claims – with initial estimates of the bill for damage between €370 million and €480 million.

Home insurance is compulsory in France, whether you own the property you live in or you rent – and it must include some level of storm damage cover. 

Check also to see if your insurance provides cover in case of a declaration of a catastrophe naturelle.

The garantie tempête (storm guarantee) covers damage caused by violent winds. What constitutes a ‘violent wind’ varies from contract to contract, but there appears to be a widespread consensus of agreement on wind speeds over 100km/h.

In most insurance contracts, this covers damage caused by the storm and within the following 48 hours – so you’re covered if, for example, a tree weakened by the storm comes down within that period and damages your property.

Be aware that, while the storm guarantee automatically covers the main property, it generally only covers any secondary buildings and light constructions – such as a veranda, shed, solar panels, swimming pool or fence – if they are specifically mentioned in the contract. 

The same is true of any cars damaged by debris. A basic insurance contract might not include storm damage, so it is always worth checking.

Damage must be reported to your insurer as quickly as possible. The deadline for making declarations is usually five days after any damage is noticed. This is especially important for second home owners, who may not be at the property when the damage occurs. 

In some cases – such as in the aftermath of Storm Ciaran – insurers may extend the reporting period. But under normal circumstances, it’s five days after the damage has been discovered.

What happens next

To make a claim, the first thing to do is contact your insurer by phone or email. Your insurer will take you through the next steps, but usually you have to send in a declaration – which should include an estimate of any losses and for any repairs, with evidence where possible, such as photographs and any receipts for purchases. 

Your insurer may also request proof of wind intensity, which can be provided for example by a nearby weather station.

The insurance company may appoint an expert to come and assess the damage, so make sure to keep damaged property safe until they arrive, as well as all invoices for any urgent repair work. 

What if you’re a tenant?

If you rent your property, you must report any damage inside the accommodation to your insurer and also notify your landlord so that they can file their own claim. 

In the case of a co-propriete, you must declare damage inside the accommodation to your insurer, while the trustee sends his own declaration to the collective insurance (which sometimes covers the private areas) .

How long does it take for claims to be settled?

Payment of the compensation provided for by the “storm guarantee” depends your home insurance contract. After the insurer has estimated the amount of damage, compensation is generally paid between 10 and 30 days following receipt of the insured’s agreement.

What if we got flooded?

In the case of flooding, you may have to wait for a natural disaster order to be issued. 

Catastrophe naturelle

The ‘state of natural disaster’ is a special procedure that was set up in 1982 so victims of exceptional natural events, such as storms, heavy rain, mudslides and flooding, as well as drought, can be adequately compensated for damage to property.

The government evaluates each area and deems whether it qualifies for the status of catastrophe naturelle (natural disaster). 

Essentially once a zone is declared a natural disaster, victims can claim from a pot of funds created by all insurers. If the zone is not declared a disaster, insurance companies are under no obligation to pay out. 

Under a “state of natural disaster” residents are covered for all those goods and property that are directly damaged by the phenomenon, in this case storms.

It applies to residential or commercial buildings, furniture, vehicles and work equipment that are already covered by insurance policies.

Homes must be already covered by a multi-risk insurance policy for the status of natural disaster to count.

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