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Ikea affirms bid to ditch Swedish food brands

Swedish furniture giant Ikea said on Tuesday it has no plans to reverse a decision to stop selling a number of well-known Swedish food brands in its stores despite a barrage of complaints from angry customers.

Ikea affirms bid to ditch Swedish food brands

“The overall strategy remains in place,” Ikea spokesperson Ylva Magnusson told the Local.

“The goal is to have around 150 Ikea-branded food items for sale in our stores.”

In October, Ikea announced plans to replace its assortment of Swedish-brand eats in favour of exclusively Ikea-branded food.

The primary reason for the change, according to Magnusson, is to give Ikea more control of the food products on offer on Ikea stores in order to guarantee production and quality standards.

The move set off an angry wave of complaints from Swedes living abroad and other aficionados of famous Swedish brands such as Cloetta chocolates, Abba herring, Kalle’s caviar spread, and cookies by Göteborgskex, many of which are only available in Ikea food shops in various parts of the world.

Facebook pages protesting the decision attracted thousands of members who aired their frustration and were urged to write the company to complain.

“The world’s worst decision,” Maria Prunty, a Swede living in Nevada in the US, wrote on one of the “Only IKEA brand on food? – No thank you” Facebook page.

“At Ikea they have a sign that says bring a taste of Sweden home. This is no longer true!,” wrote New York-based Swede Thomas Noe on the “Bring REAL food back to IKEA Swedeshop” Facebook page.

Magnusson characterized as “misleading” reports in the Swedish press on Tuesday suggesting that Ikea had reversed the controversial decision, explaining that Ikea was still stocking non-Ikea brand foods as they ramped up production of their own goods.

“We’ve found we haven’t been able to roll out our own products as quickly as we would have liked, so in order to ensure that our customers still have a complete assortment of products, we’re still open to having products from external suppliers,” she said.

Magnusson added that she sympathized with customers’ ongoing concerns about Ikea’s plans to stock exclusively own-brand food items.

“It may take time to adjust, and I understand it may be difficult, but I hope that people are curious and dare to give Ikea brands a chance,” she said.

“Ikea’s own recipes are based on Swedish tastes and characteristics, so our customers will still be able to get a taste of Sweden even if the label on the outside is different.”

According to Magnusson, it may take “several months” before the transition to a complete assortment of Swedish brands is complete, calling the change “exciting”.

However, she held out the possibility that disgruntled fans of traditional Swedish food brands may still be able to affect Ikea’s future plans.

“Nothing is set in stone,” said Magnusson.

“Moving forward, what’s important is that we continue to listen to our customers.”

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FOOD AND DRINK

OPINION: Are tips in Sweden becoming the norm?

Should you tip in Sweden? Habits are changing fast thanks to new technology and a hard-pressed restaurant trade, writes James Savage.

OPINION: Are tips in Sweden becoming the norm?

The Local’s guide to tipping in Sweden is clear: tip for good service if you want to, but don’t feel the pressure: where servers in the US, for instance, rely on tips to live, waiters in Sweden have collectively bargained salaries with long vacations and generous benefits. 

But there are signs that this is changing, and the change is being accelerated by card machines. Now, many machines offer three preset gratuity percentages, usually starting with five percent and going up to fifteen or twenty. Previously they just asked the customer to fill in the total amount they wanted to pay.

This subtle change to a user interface sends a not-so-subtle message to customers: that tipping is expected and that most people are probably doing it. The button for not tipping is either a large-lettered ‘No Tip’ or a more subtle ‘Fortsätt’ or ‘Continue’ (it turns out you can continue without selecting a tip amount, but it’s not immediately clear to the user). 

I’ll confess, when I was first presented with this I was mildly irked: I usually tip if I’ve had table service, but waiting staff are treated as professionals and paid properly, guaranteed by deals with unions; menu prices are correspondingly high. The tip was a genuine token of appreciation.

But when I tweeted something to this effect (a tweet that went strangely viral), the responses I got made me think. Many people pointed out that the restaurant trade in Sweden is under enormous pressure, with rising costs, the after-effects of Covid and difficulties recruiting. And as Sweden has become more cosmopolitain, adding ten percent to the bill comes naturally to many.

Boulebar, a restaurant and bar chain with branches around Sweden and Denmark, had a longstanding policy of not accepting tips at all, reasoning that they were outdated and put diners in an uncomfortable position. But in 2021 CEO Henrik Kruse decided to change tack:

“It was a purely financial decision. We were under pressure due to Covid, and we had to keep wages down, so bringing back tips was the solution,” he said, adding that he has a collective agreement and staff also get a union bargained salary, before tips.

Yet for Kruse the new machines, with their pre-set tipping percentages, take things too far:

“We don’t use it, because it makes it even clearer that you’re asking for money. The guest should feel free not to tip. It’s more important for us that the guest feels free to tell people they’re satisfied.”

But for those restaurants that have adopted the new interfaces, the effect has been dramatic. Card processing company Kassacentralen, which was one of the first to launch this feature in Sweden, told Svenska Dagbladet this week that the feature had led to tips for the average establishment doubling, with some places seeing them rise six-fold.

Even unions are relaxed about tipping these days, perhaps understanding that they’re a significant extra income for their members. Union representatives have often in the past spoken out against tipping, arguing that the practice is demeaning to staff and that tips were spread unevenly, with staff in cafés or fast food joints getting nothing at all. But when I called the Swedish Hotel and Restaurant Union (HRF), a spokesman said that the union had no view on the practice, and it was a matter for staff, business owners and customers to decide.

So is tipping now expected in Sweden? The old advice probably still stands; waiters are still not as reliant on tips as staff in many other countries, so a lavish tip is not necessary. But as Swedes start to tip more generously, you might stick out if you leave nothing at all.

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