And several counties in Sweden will switch emergency operator services to Medhelp after SOS Alarm did not meet requirements, reported news agency TT.

The step-father has already reported to the police the nurse who refused to send an ambulance to his step-son. The 23-year-old eventually died.

A preliminary investigation into the incident has begun.

New information about the incident has come forward since the family was able to read the transcripts from the 15-minute conversation between the 23-year-old man and the emergency operator.

“It’s impossible to describe how it feels to hear your child cry out for help and not get it,” the step-father told the Dagens Nyheter daily.

On a Sunday morning in January, the 23-year-old had difficulty breathing and fainted when he got up to call for help just before 6am. But the nurse doubted that he was sick and he gave up trying to convince her.

The nurse was fired after having worked for SOS Alarm for over a year. During that time, three customer complaints were filed against the nurse.

From November 1st 2011, Uppsala, Västmanland, Södermanland, and Gotland counties are set to drop SOS Alarm in favour of Medhelp. SOS Alarm lost the procurement because the company had not undertaken the necessary improvements that had been mandated by law.

The disagreement was also over support for decisions concerning the provision of assistance in emergency situations, the questions the emergency operator asks to be able to judge medical care need.