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TRAINS

Trains in demand after airspace shutdown

Swedish national rail operator SJ is trying to increase seats on its trains as demand rockets following a decision to close almost all of Sweden's airspace from 6pm on Thursday as a cloud of volcanic ash spreads across Scandinavia.

“We are experiencing an enormous demand for tickets right now,” said Ulf Wallin at SJ after the decision to close all Swedish airports except for Visby on Gotland, which is to remain operational until 10pm.

But the rail operator is struggling to find extra carriages and trains as it is still running at reduced capacity following the serious problems that affected rail traffic during the winter.

“Thursdays and Fridays are normally high-pressure travel days so we normally run with all the capacity we have. But we have still managed to get seven or eight extra carriages for the night trains to northern Sweden. And we’re reviewing how we can release more carriages,” Wallin said.

“Saturday is otherwise the calmest day of the week but I am sure that we will also then add more carriages if this pressure on the booking system continues, but it depends on how the cloud develops,” he said.

If planes are cancelled or are more than five hours late then passengers have the right to re-book their tickets or cancel their trips. This applies even to extraordinary events.

“It is up to the individual traveller. If you cancel you get back the full amount,” confirmed Jessie Cargill-Ek, a lawyer at the Swedish Consumer Agency (Konsumentverket).

Anyone re-booking their flight or waiting for a delayed flight and thus forced to remain at the airport has the right to the provision of food and drink in proportion to their waiting time.

“If you are catching a connection or have re-booked then you could have the right to a hotel room if required, as well as transport to and from the hotel. However, if you cancel then you can not expect to get any further help from the airline,” said Jessie Cargill-Ek.

Coach services operator Swebus has also reported increased ticket sales.

“After lunch, our sales started to increase and it seems now to have really gathered pace. We are ready to provide more seats during the day and tomorrow,” said Ingvar Ryggesjö at the firm.

“We are used to dealing with weekend traffic and we have a network of sub-contractors which we use for festivals and Christmas holidays and so on; we therefore have significant capacity to call on. We can bring in extra resources at short notice, within around a few hours, which amounts to about a 50 percent increase,” he said.

Even if the cloud of ash, which has been caused by Wednesday’s eruption under a glacier in the Eyjafjallajökull area of Iceland, were to remain over Sweden for an extended period of time, Ryggesjö is confident that Swebus can meet demand.

“Yes we can, as we did last winter when the trains were left standing still,” said Ryggesjö.

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TRAVEL NEWS

Swedish rail company SJs site crashes on Christmas tickets release

The booking site of Sweden's state-owned rail company SJ crashed on Tuesday evening after the company released long-awaited tickets for the Christmas period.

Swedish rail company SJs site crashes on Christmas tickets release

The company on Tuesday night released tickets for the period from December 11th to March 12th next year, only to see the site crash under the volume of booking requests. 

“There are enormous amounts of customers who want to buy tickets, even though it’s the middle of the night,” Lina Edström, a press officer for the company said shortly after midnight. “The home page quite simply can’t cope with responding to so many requests at the same time. 

The site started to work again a few hours later, only to crash once again as people woke up and started booking on Wednesday morning. 

“The reports we are getting is that it’s working for some people and not for others. That’s what we’re seeing as Sweden wakes up and more and more people try and get onto the site,” said Jonas Olsson, another press officer at 7.30am. 

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The release of Christmas tickets in Sweden has been severely delayed because of late publication of the Swedish Transport Administration train plan for 2023, which coordinates the times for all passenger and goods trains in Sweden. 

The train plan should have been published at the start of August, giving companies 18 weeks to set tickets from December 10th. It was only released on October 19th. The administration said that it has had problems due to change over to a digital system. 

Many customers have been complaining that they have seen prices for Christmas trips double in the time it has taken them to book a ticket. 

Olsson told the TT newswire that SJ’s pricing system is based on the level of demand. 

“I understand the frustration, and we may well look at this going forward,” he said. “But even if many people have ended up in this situation, there are many others who have been able to buy cheaper tickets.” 

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