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OPINION AND ANALYSIS

Murder in the laundry room

Hideous underwear, tales of dead cats, speakers of ancient Aramaic, and anonymous threats: Paddy Kelly has been to the laundry room and lived to tell the tale.

Murder in the laundry room

Nothing raises more hackles, shortens more lives and causes more gnashing of teeth in Sweden than a bleak room filled with washing machines.

The room in question is the communal laundry room, called the “tvättstuga” or, literally, “laundry cottage”. This is where people who live in apartments go to wash their clothes. Every apartment building has one, or offers access to one, and most everybody uses them (except those who have installed their own washing machines to avoid ever setting foot in the place).

Now, the problem with the tvättstuga (tvett-stoo-gah) is not the standard, nor the location, nor the price (they are almost always free to use). The biggest problem is always the other people, the ones who cannot seem to understand the difference between “everyone’s” and “mine”, or “open” and “closed”, or indeed “now”, “later” and “not if you were the very last man on Earth”.

For me the idea of a free communal laundry room is still a bit of a luxury. Having spent four years as a student in Dublin (and a subsequent four years living like a student because it was such a giggle), doing the laundry involved stuffing everything into a large plastic sack and dragging it down the street like a ponderous dead body to the closest laundromat. Once there, every item of clothing that I owned–colours, whites, Spandex, woolens, silks, plastics, Kevlar–was dumped unceremoniously into an enormous washing machine and pummelled with 60 degree water until it was either clean, dissolved, or shrunken to the size of a hand-puppet.

So it goes without saying that the free and functional Swedish washing machines make me feel as if I am being pampered like a King. The Swedes, however, see the tvättstuga as a given, and not a luxury, and so they go out of their way to find things to get annoyed about.

The time-booking process — whether it is done by pen and paper, movable metal pegs or an electronic system — is generally problem-free. The trouble starts when one discovers that there are always people who cannot do the simplest of tasks without completely fudging it up for everybody else. And these people fall into four categories: the late arriver, the late finisher, the machine snatcher and the wielder of the door-chair. Bear with me please, I will explain.

The late arriver always wanders into the wash room some time after the 30-minute window for starting their wash has run out. They will stare in disbelief at you, the person who has had the gall to take “their” machine, and then proceed to get all stroppy about it. The fact that it is their own fault may absolutely not be mentioned. The late arriver may also begin to offer a long and complicated explanation for their tardiness, often something to do with a dead or dying cat, and may even start to cry. If this happens you should simply nod and start sidling inconspicuously toward the exit.

The late finisher comes in at the other end. He or she will decide that it is absolutely okay to hog the tumble drier far into the next wash cycle, which happens to be yours. You will therefore be granted the happy task of lifting out mounds of somebody else’s washing, comprised mostly of underwear too hideous to mention in a family newspaper.

The machine snatcher will take all the machines in a single washroom (usually four of them) if the other person has not turned up thirty seconds into the booked time. When pressed on the issue they will pretend to speak only ancient Aramaic. and leave you standing there like a confused idiot with a fully laden blue Ikea bag digging a deep and painful cleft into your shoulder.

And then we have the door-chair wielder. This person has several different washes on the go in several rooms at once (actually impossible to do legitimately). They will then jam a chair in all the doors to avoid having to open them as they wander back and forth between the rooms, and to make it easier to pop out for a smoke. So if you are sharing a wash room with a door-chair wielder, the door will always be open and anybody can just wander in and take your clothes. The wielder will listen to your protests but will fail to see why this is a problem, mainly because they are a complete idiot.

The tvättstuga is naturally a place of conflict, and the Swedes very often deal with these conflicts in a not unexpected way — they send anonymous notes to each other. In fact, the angry unsigned tvättstuga note (“you take my time again I take your head”) has become a social institution and there are even websites devoted to collecting and displaying them. The levels of bile and anger in these notes really have to be seen to be believed and are a sure indication of a people with slightly too few things to worry about.

You may wonder — if I get so annoyed by the whole thing, why do I put up with the tvättstuga at all? Well, in my mind it’s better to run the gauntlet every two weeks than to have a washing machine installed in the bathroom. Because this leads to a situation that is even worse: a machine taking up half the available space in the bathroom; an apartment that smells constantly of wet clothes and fabric conditioner; and no excuses whatsoever, from now until the end of time, for not doing the stupid laundry.

Paddy’s tips: To read more about the rituals surrounding Swedish washing rooms, you could always go to this blog entry, which says basically the same stuff. And if you want to amuse yourself by reading angry notes, then why not go here and have a good chuckle. And finally when you are sick of the whole thing you can buy a washing machine, cheap, and never have to bother yourself with your neighbours or their disturbing underwear ever again.

Paddy Kelly has been in Sweden for many years but he still can’t work that mangle thing in the washing room.

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OPINION AND ANALYSIS

OPINION: Why Germans’ famed efficiency makes the country less efficient

Germans are famous for their love of efficiency - and impatience that comes with it. But this desire for getting things done as quickly as possible can backfire, whether at the supermarket or in national politics, writes Brian Melican.

OPINION: Why Germans' famed efficiency makes the country less efficient

A story about a new wave of “check-outs for chatting” caught my eye recently. In a country whose no-nonsense, “Move it or lose it, lady!” approach to supermarket till-staffing can reduce the uninitiated to tears, the idea of introducing a slow lane with a cashier who won’t sigh aggressively or bark at you for trying to strike up conversation is somewhere between quietly subversive and positively revolutionary – and got me thinking.

Why is it that German supermarket check-outs are so hectic in the first place?

READ ALSO: German supermarkets fight loneliness with slower check outs for chatting

If you talk to people here about it – other Germans, long-term foreign residents, and keen observers on shorter visits – you’ll hear a few theories.

One is that Germans tend to shop daily on the way home from work, and so place a higher premium on brisk service than countries where a weekly shop is more common; and it is indeed a well-researched fact that German supermarket shopping patterns are higher-frequency than in many comparable countries.

Bavarian supermarket

A sign at a now-famous supermarket in Bavaria advertises a special counter saying “Here you can have a chat”. Photo: picture alliance/dpa | Karl-Josef Hildenbrand

Another theory is that, in many parts of the country (such as Bavaria), supermarket opening hours are so short that there is no other way for everyone to get their shopping done than to keep things ticking along at a good old clip.

The most simple (and immediately plausible) explanation, of course, is that supermarkets like to keep both staffing and queuing to a minimum: short-staffing means lower costs, while shorter queues make for fewer abandoned trolleys.

German love of efficiency

Those in the know say that most store chains do indeed set average numbers of articles per minute which their cashiers are required to scan – and that this number is higher at certain discounters notorious for their hard-nosed attitude.

Beyond businesses’ penny-pinching, fast-lane tills are a demonstration of the broader German love of efficiency: after all, customers wouldn’t put up with being given the bum’s rush if there weren’t a cultural premium placed on smooth and speedy operations.

Then again, as many observers not yet blind to the oddness of Germany’s daily ‘Supermarket Sweep’ immediately notice, the race to get purchases over the till at the highest possible rate is wholly counter-productive: once scanned, the items pile up faster than even the best-organised couple can stow away, leaving an embarrassing, sweat-inducing lull – and then, while people in the queue roll their eyes and huff, a race to pay (usually in cash, natch’).

In a way, it’s similar to Germany’s famed autobahns, on which there is theoretically no speed limit and on which some drivers do indeed race ahead – into traffic jams often caused by excessive velocity.

Yes, it is a classic case of more haste, less speed. We think we’re doing something faster, but actually our impatience is proving counterproductive.

German impatience

This is, in my view, the crux of the issue: Germans are a hasty bunch. Indeed, research shows that we have less patience than comparable European populations – especially in retail situations. Yes, impatience is one of our defining national characteristics – and, as I pointed out during last summer’s rail meltdown, it is one of our enduring national tragedies that we are at once impatient and badly organised.

As well as at the tills and on the roads, you can observe German impatience in any queue (which we try to jump) and generally any other situation in which we are expected to wait.

Think back to early 2021, for instance, when the three-month UK-EU vaccine gap caused something approaching a national breakdown here, and the Health Minister was pressured into buying extra doses outside of the European framework.

This infuriated our neighbours and deprived developing countries of much-needed jabs – which, predictably, ended up arriving after the scheduled ones, leaving us with a glut of vaccines which, that very autumn, had to be destroyed.

A health worker prepares a syringe with the Comirnaty Covid-19 vaccine by Biontech-Pfizer. Photo: John MACDOUGALL / AFP

Now, you can see the same phenomenon with heating legislation: frustrated by the slow pace of change, Minister for Energy and the Economy Robert Habeck intended to force property owners to switch their heating systems to low-carbon alternatives within the next few years.

The fact that the supply of said alternatives is nowhere near sufficient – and that there are too few heating engineers to fit them – got lost in the haste…

The positive side of impatience

This example does, however, reveal one strongly positive side of our national impatience: if well- directed, it can create a sense of urgency about tackling thorny issues. Habeck is wrong to force the switch on an arbitrary timescale – but he is right to try and get things moving.

In most advanced economies, buildings are responsible for anything up to 40 percent of carbon emissions and, while major industrials have actually been cutting their CO2 output for decades now, the built environment has hardly seen any real improvements.

Ideally, a sensible compromise will be reached which sets out an ambitious direction of travel – and gets companies to start expanding capacity accordingly, upping output and increasing the number of systems which can be replaced later down the line. Less haste now, more speed later.

The same is true of our defence policy, which – after several directionless decades – is now being remodelled with impressive single-mindedness by a visibly impatient Boris Pistorius.

As for the check-outs for chatting, I’m not sure they’ll catch on. However counterproductive speed at the till may be, I just don’t see a large number of us being happy to sacrifice the illusion of rapidity so that a lonely old biddy can have a chinwag. Not that we are the heartless automatons that makes us sound like: Germany is actually a very chatty country.

It’s just that there’s a time and a place for it: at the weekly farmer’s markets, for instance, or at the bus stop. The latter is the ideal place to get Germans talking, by the way: just start with “About bloody time the bus got here, eh?” So langsam könnte der Bus ja kommen, wie ich finde…

READ ALSO: 7 places where you can actually make small talk with Germans

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