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TICKETS

State rail operator in ticketing u-turn controversy

Swedish state-owned rail operator SJ has performed a u-turn and made changes to its controversial ticketing system. Travellers will from next year be obliged to carry identification in a push to tackle ticket touts.

SJ has decided to tackle the problem of ticket touts buying up tranches of cheap tickets only to sell them on at a profit.

“Our cut price tickets should be for our travellers, not for black market sharks who want to make a fast profit,” said Johan Ingerö at SJ to newspaper Svenska Dagbladet.

The tickets concerned retail at a price of 95 kronor ($12) when purchased three months in advance. Many of them are then sold on over the internet at inflated prices.

SJ has announced its decision to make the tickets personal thereby requiring travellers to carry identification in order to travel by train. The new system will be introduced during the second quarter 2009.

“This is the only way we can check the tickets,” said Ulf Wallin at SJ.

SJ’s ticketing system has long been the subject of controversy since the most recent model was introduced last summer. The system has been changed several times in recent years and is now similar to that used by many low-cost airlines with prices changing from day to day, time of departure and time of purchase.

The system has been criticized for being complicated, expensive and that the cheap tickets sell out fast. While the new move will tackle the problem of ticket touts it is set to be controversial as personal integrity is called into question.

SJ has however no plans to change the system entirely and introduced a flat rate journey-based pricing system.

“Travellers want to retain the possibility of buying cheap tickets,” said Ulf Wallin.

TRAVEL NEWS

Swedish rail company SJs site crashes on Christmas tickets release

The booking site of Sweden's state-owned rail company SJ crashed on Tuesday evening after the company released long-awaited tickets for the Christmas period.

Swedish rail company SJs site crashes on Christmas tickets release

The company on Tuesday night released tickets for the period from December 11th to March 12th next year, only to see the site crash under the volume of booking requests. 

“There are enormous amounts of customers who want to buy tickets, even though it’s the middle of the night,” Lina Edström, a press officer for the company said shortly after midnight. “The home page quite simply can’t cope with responding to so many requests at the same time. 

The site started to work again a few hours later, only to crash once again as people woke up and started booking on Wednesday morning. 

“The reports we are getting is that it’s working for some people and not for others. That’s what we’re seeing as Sweden wakes up and more and more people try and get onto the site,” said Jonas Olsson, another press officer at 7.30am. 

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The release of Christmas tickets in Sweden has been severely delayed because of late publication of the Swedish Transport Administration train plan for 2023, which coordinates the times for all passenger and goods trains in Sweden. 

The train plan should have been published at the start of August, giving companies 18 weeks to set tickets from December 10th. It was only released on October 19th. The administration said that it has had problems due to change over to a digital system. 

Many customers have been complaining that they have seen prices for Christmas trips double in the time it has taken them to book a ticket. 

Olsson told the TT newswire that SJ’s pricing system is based on the level of demand. 

“I understand the frustration, and we may well look at this going forward,” he said. “But even if many people have ended up in this situation, there are many others who have been able to buy cheaper tickets.” 

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