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TELECOM

Swedes warned over mobile voicemail costs

Mobile phone bills may catch Swedes by surprise after vacationing abroad this summer—even if their phones have been turned off.

The villain is that pesky voicemail box, which may continue to rack up charges if users don’t also request to have it disabled.

“Many people have their phones turned off and thing that ‘now it can’t cost anything’. But even if you turn off your phone completely you still have to pay for charges when a person calls and leaves a message in your voicemail box,” said Andreas Evestedt from the Swedish Consumer Bureau for Telecom and Internet (KTIB) to the TT news agency.

A person who travels to the United States and receives calls to his or her voicemail box totaling 20 minutes can expect to pay up to 700 kronor ($116), writes the newspaper Metro.

The reason it can be so expensive is that the call is forwarded to the voicemail box (in Sweden) via networks in the other country.

One thus ends up paying both for receiving a call while abroad and for a call back to Sweden originating in another country, even through the call is never answered by the phone’s owner.

How expensive it ends up being depends on the country to which one travels, as well as which mobile service provider one has.

“Therefore we recommend to our customers to check into how they handle answering their mobile before the depart,” said Maria Hillborg with TeliaSonera.

Another potentially expensive device for those on vacation is mobile internet. Earlier this year a man from western Sweden opened up a bill for 55,000 kronor because his modem was connecting to the internet through a cellular tower just over the border in Norway.

MOBILE

Vodafone to close all its own shops in Spain by March 2022

UK mobile and internet operator Vodafone announced on Tuesday it will shut all 34 of its proprietary stores in Spain by March 2022, laying off 509 employees and leaving only the brand's franchises and distributors behind.

Vodafone has proprietary stores in Madrid, Barcelona, ​​Bilbao, Seville, Málaga, Granada, Córdoba, Santander, Palma de Mallorca and more Spanish cities.
Vodafone will close all 34 of the stores it owns across Spain. Photo: BEN STANSALL / AFP

Vodafone stores in Spanish cities such as Madrid, Barcelona, ​​Bilbao, Seville, Málaga, Granada, Córdoba, Santander, Palma de Mallorca and more will close in the coming six months as part of the operator’s shift to digital. 

The company will pull down the shutters on all 34 of the stores it owns across Spain, confirming through its labour adjustment plan (ERE) that 509 employees will lose their jobs.

The operator is affiliated with nearly 600 stores in Spain that act as franchises and distributors, meaning it will still be possible to carry out operations relating to Vodafone in person. 

However, it will be a lot harder to get face-to-face customer service from the actual operator, if for example there is a problem with billing or you wish to cancel a contract. 

Vodafone CEO Nick Read announced back in 2019 that an increasing number of customers signing up to mobile and internet deals online rather than in stores would mean 15 percent of its high-street retail stores in Europe would close by 2021.  

Spain’s main workers’ union UGT referred to Vodafone’s offer to affected workers of severance pay equal to 33 days worked per year with a maximum limit of two years as “stingy”. 

You can check all of Vodafone’s proprietary stores in Spain here.

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