SHARE
COPY LINK

SAS

Posten customers most unhappy

Customers of airline SAS and the Swedish rail network SJ are increasingly satisfied - but the postal service, Posten, still gets the thumbs down from its customers.

In the latest quality survey from the Swedish Quality Index, which was published on Monday, private individuals gave Posten a lower customer satisfaction rating than almost all other companies measured.

The index of Posten’s customers’ expectations, their experience of quality and how they value the goods and services measured only 49.7 out of 100.

Posten’s corporate customers were also unhappy, giving an overall rating of 58.6 – which, at least, was an improvement on last year. The difference between the customer groups’ ratings was explained by the fact that for private individuals Posten is still seen as ‘the only alternative’.

The customers of Posten’s competitors, such as Citymail, were far happier with the quality and value for money they received.

The survey, which was carried out in November and December and covered 4,000 customers, also encompassed domestic travel by plane, railway and bus. Here, customer satisfaction overall has increased considerably in the last twelve months.

Bus and coach companies live up to their customers’ expectations the most (71.1), followed by plane (63.9) and rail (58.1).

The dominant bus company, Swebus, climbed to 67.1, compared to 63.6 for SAS.

TT/The Local

TRAVEL NEWS

Swedish rail company SJs site crashes on Christmas tickets release

The booking site of Sweden's state-owned rail company SJ crashed on Tuesday evening after the company released long-awaited tickets for the Christmas period.

Swedish rail company SJs site crashes on Christmas tickets release

The company on Tuesday night released tickets for the period from December 11th to March 12th next year, only to see the site crash under the volume of booking requests. 

“There are enormous amounts of customers who want to buy tickets, even though it’s the middle of the night,” Lina Edström, a press officer for the company said shortly after midnight. “The home page quite simply can’t cope with responding to so many requests at the same time. 

The site started to work again a few hours later, only to crash once again as people woke up and started booking on Wednesday morning. 

“The reports we are getting is that it’s working for some people and not for others. That’s what we’re seeing as Sweden wakes up and more and more people try and get onto the site,” said Jonas Olsson, another press officer at 7.30am. 

READ ALSO:

The release of Christmas tickets in Sweden has been severely delayed because of late publication of the Swedish Transport Administration train plan for 2023, which coordinates the times for all passenger and goods trains in Sweden. 

The train plan should have been published at the start of August, giving companies 18 weeks to set tickets from December 10th. It was only released on October 19th. The administration said that it has had problems due to change over to a digital system. 

Many customers have been complaining that they have seen prices for Christmas trips double in the time it has taken them to book a ticket. 

Olsson told the TT newswire that SJ’s pricing system is based on the level of demand. 

“I understand the frustration, and we may well look at this going forward,” he said. “But even if many people have ended up in this situation, there are many others who have been able to buy cheaper tickets.” 

SHOW COMMENTS