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TRAIN TRAVEL

New 6-hour Madrid-Lisbon train to launch in 2027

A new high-speed rail link between Madrid and Lisbon is being built, which will cut the journey time from nine to six hours in 2027 and eventually aim to connect the Spanish and Portuguese capitals in just three hours by 2034.

New 6-hour Madrid-Lisbon train to launch in 2027
New route to connect Madrid with Portugal in six hours by 2027. Photo: Nelso Silva \Wikimedia Commons

In the meantime, while it’s waiting to be finished, a new service taking six hours, rather than the current nine, has been proposed to begin in 2027.

The news was announced by the Portuguese government this Tuesday when discussing the construction of a new airport. Portuguese authorities mentioned that a highspeed Madrid to Lisbon connection would be ready within the next decade.

The main reason that this will now be possible is the construction of a third bridge over the Tagus River.

Currently, there is no direct route between the two cities, a situation that hasn’t changed since the early days of the pandemic in 2020 when Spain’s Renfe decided to get rid of the sleeper train between Madrid and Lisbon.

That means that you now need to change trains at least twice if not three or four times. The fastest train takes around nine hours and of these, there are around three per day. 

The main objective of the new high-speed line to is cut this journey down to three hours.

While the works for the creation of this route are completed, both governments are working on a line that will be completed in sections allowing the journey time to be cut down to six hours by 2027. 

READ ALSO: Why are there so few trains between Spain and Portugal?

Spain has already built 150 kilometres of track between Plasencia, Cáceres and Aragón. According to the Secretary of Transport and Sustainable Mobility José Antonio Santano, they are in talks with the local government of Castilla-La Mancha to create another part of the route.

“We are going to get there sooner,” the minister stated, referring to the fact that he believes the works will be completed in 2030. Santano added that the “pending parts” of the route are being analysed.

The Portuguese government, on the other hand, has already started on the construction of one of these sections from Évora to Elvas, which could be operational by next year.

Not all is as it seems

Unfortunately, not everything has been going according to plan and there have been several teething problems.

Not only that, the matter of poor Spain-Portugal rail connections is in fact a long-running political saga, which began 24 years ago.

In 2000, the governments of both Spain and Portugal began to talk about the possibility of linking their capitals via the high-speed AVE trains. But at the beginning of 2023, each country was still disagreeing on where the line should run.

The Ministry of Transport of Spain said the line would pass through Extremadura, while the Portuguese government wanted it to go via Galicia en route to Porto and then down to Lisbon from there.

Could Spain and Portugal have finally put their problems behind them to work together?

The new routes also plan to connect several other cities, including the journey between Porto and Vigo, which will take 50 minutes and between Porto and Lisbon, which will take one hour and a quarter.

Thanks to this alternative, the 40 daily flights between Lisbon and Madrid and twenty between Porto and the Portuguese capital could be reduced.

“The investment schedules will be compatible with Spain, to guarantee a coordinated and timely execution of the project, fully optimising the availability of European financing,” said a statement from the Portuguese government.

Although Spain has already completed its sections of the line in time, Portugal will take another few years to make it fully operational, taking us up to 2027 when the faster route between the capitals will finally be possible.

In late 2023, Spain’s junior coalition partner Sumar called for the return of the sleeper train that once connected Madrid with Lisbon (before it was halted during the Covid-19 pandemic). As of yet, there has been no mention if this will happen, but when the new sections of the track are complete, it may be possible that it might return. 

It remains to be seen whether the ultimate objective of a three-hour connection between Madrid and Lisbon will be ready by 2034.

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TRAIN TRAVEL

The new compensation rules for train delays and cancellations with Spain’s Renfe

Renfe, Spain’s national rail company, has changed the way in which you can get compensation for delays, as well as the amount of refund you are entitled to.

The new compensation rules for train delays and cancellations with Spain's Renfe

This changes will apply to Ave, Avlo, Alvia, Euromed and Intercity trains on journeys from July 1st.

This decision comes after a meeting of the company’s Board of Directors who wanted to introduce a similar commitment to punctuality as other competing companies such as Ouigo and Iryo.

But this is not necessarily good news, because now customers will only receive compensation when the delay times are greater and the amounts will be less. 

For example, up until now if an AVE train was delayed 30 minutes you would receive a 100 percent refund, now it’s only if the delay exceeds 90 minutes, a whole hour and a half delay.

What are the new refund amounts and how long do the delays have to be?

Here’s a full breakdown of the new amounts:

Until now, 50 percent was refunded for delays of more than 15 minutes and 100 percent if they were more than 30 minutes.

Now the refunds will be 50 percent for delays of more than 60 minutes and 100 percent for those that exceed 90 minutes.

This means for example that if your train is now delayed up to 45 minutes, you won’t receive any compensation from Renfe at all.

How will the new refund system work?

You will still be able to get your refund in cash or on your card, as always, but there are now other options too including greater refund amounts, depending on what you choose. These are:

  • A refund of 200 percent of the amount depending on the delay time via a new points system managed through the Más Renfe card ‘Renfecitos’. 
  • Compensation as a voucher to buy another ticket. In this case, the refund will be 150 percent of the amount for both delays of 60 minutes and those greater than 90 minutes.

If you choose the refund of the amount on your bank card, you can request it at renfe.com or at the station ticket offices and travel agencies.

If you choose the refund voucher, you can only get it online. In this case you have a maximum of three months from the date of travel to request compensation and a maximum of six months from when you have obtained the discount code to purchase the new ticket.

If you choose to be refunded with Renfe Points, you must also do this online. This option is only available for tickets purchased with a credit/debit card or cash. The points will be credited directly to your account and you have a maximum of three months from the date of travel to request compensation and a maximum of three years to use the points.

To claim delays on Avlo trains, you can do this through the automatic compensation system at www.avlorenfe.com or www.renfe.com. Compensation is paid through the same payment method as you used to purchase your ticket. You will have a maximum period of three months from the date of the trip to request it.

For compensation for delays on integrated tickets, you can apply for compensation at points of sale and customer service at the stations.

In 2023 Renfe paid out €42 million to its customers in compensation for delays. An amount that could have risen to almost €70 million if all affected users had requested compensation.

With this change, Renfe seeks to reduce the amount.

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